Our bilingual Shinsei PowerCall staff is ready to assist you round the clock throughout the year.
Inquiry about Products & Services
0120-456-007
24 hours a day, 365 days a year
From overseas:
81-3-5954-7763 |
Inquiry about Internet banking
(PowerDirect)
0120-456-858 |
| From USA·CAN:
1-866-SHINSEI(=7446734) |
*Push  →  for English Speaking Operator. |
*Push for English Speaking Operator. |
About the recording to guide
Account identification will be necessary.
Please ready for the 3-digit branch number + 7-digit account number and your 4-digit PIN code.
If you enter the numbers below, you can listen to the information you need without waiting for the recording to guide you.
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Menu
- * Following transactions are not available via Shinsei PowerCall during 1:00 am - 8:00 am from June 1, 2007.
Please use our Internet banking:Shinsei PowerDirect during the time (except for system maintenance or shutdown). Investment Trust purchase/sell and inquiry, Brokerage inquiry, and Annuity inquiry
- * There are acceptance time for the following inquiries.
- Other than early repayment of Home Mortage, account activity statement request, and Home Mortage Starter Kit request and qulification review: 9am-7pm(weekday)
- Change your cash cards to color cash cards: 9am-7pm(weekday)
- Shinsei Visa card 9:15am-9:00pm (weekday & Saturday) But when losing cards, we accept inquiries for 24 hours.
- * To raise your fund transfer limit by phone, please call from the phone number you have registered to Shinsei Bank.
The recording to guide:  Operator  Automatic
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To report the loss of your cash card or passbook
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Service content |
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To report the loss of your cash card or passbook |
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To check account balance or recent transactions, To check foreign exchange rates or interest rates on deposits
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Main menu |
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Service content |
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To check account balance or recent transactions, To check foreign exchange rates or interest rates on deposits. |
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Yen Saving Balance |
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Foreign Currency Balance |
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Go to main |
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TD Balance Inquiry |
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Structured deposit blance |
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Power Yokin blance |
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To listen to these options again |
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Go to main |
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Main menu |
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Submenu |
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Service content |
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English |
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To check account balance or recent transactions, To check foreign exchange rates or interest rates on deposits. |
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For last 5 transactions |
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YEN |
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USD |
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EUR |
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To check for exchange rates |
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Go to main |
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Main menu |
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Submenu |
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Service content |
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English |
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To check account balance or recent transactions, To check foreign exchange rates or interest rates on deposits. |
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Structured deposit balance |
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YEN |
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USD |
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EUR |
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CAD |
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AUD |
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GBP |
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NZD |
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SGD |
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HKD |
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Go to main |
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To check interest rate on time deposits |
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To listen to these options again |
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Go to main |
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To listen to these options again |
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Go to main |
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page top
To change PIN
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Servicecontent |
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To change PIN |
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page top
To make a Financial Transaction
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Main menu |
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English |
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To make a Financial Transaction |
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For foreign currencies exchange |
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USD |
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EUR |
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CAD |
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AUD |
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GBP |
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NZD |
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SGD |
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Go to main |
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For fund transfer |
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For time deposits |
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To listen to these options again |
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Go to main |
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- * There are acceptance time for the following inquiries.
- Accounting mutural fund or activity statement: 8am-1am(every day)
page top
For address change, withdrawal limit change or other inquires
| Language |
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Main menu |
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Submenu |
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Service content |
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English |
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For address change, withdrawal limit change or other inquires |
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page top
For Home Mortgage
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Main menu |
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Submenu |
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Service content |
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English |
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For Home Mortgage |
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- * There are acceptance time for the following inquiries.
- Other than early repayment of Home Mortage, account activity statement request, and Home Mortage Starter Kit request and qulification review: 9am-7pm(weekday)
For inquiry about Shinsei VISA card
| Language |
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Main menu |
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Submenu |
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Service content |
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English |
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For inquiry about Shinsei VISA card |
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- * There are acceptance time for the following inquiries.
- Shinsei Visa card 9:15am-9:00pm (weekday & Saturday) But when losing cards, we accept inquiries for 24 hours.
Sales and Plivacy policy
| Language |
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Main menu |
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Submenu |
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Service content |
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English |
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Sales and Plivacy policy |
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Privacy Policy |
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Sales Policy |
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To listen to these options again |
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Go to main |
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