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Take caution after you have used an ATM overseas
There have been incidents where some information such as the PIN was illicitly stolen when an international cash card was used at an ATM/CD overseas. If the PIN is stolen, there is a possibility that a counterfeit card could be made to stealthily withdraw cash from the affected customer's account. To avoid such a situation, we urge you to do the following after you have come home:
1. Change the four-digit PIN
2. Change the withdrawal limit of the international card to zero.
We accept requests for changes at our Shinsei Power Call (0120-456-007) 24 hours a day.2. Change the withdrawal limit of the international card to zero.
Related information
Contact us
If you lose your cash card, encounter theft, or find a remittance record through Shinsei PowerDirect which you do not recognize, please contact us at the following numbers immediately. (Available 24 hours a day, 365 days a year.)
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* Customers are asked to pay the international telephone charge.
* If your residence or car should be burglarized, there is a possibility that the magnetic data of your cash card has been copied even if the card is not stolen. If you are in doubt, please contact us any time, 24 hours a day, 365 days a year.
* If your residence or car should be burglarized, there is a possibility that the magnetic data of your cash card has been copied even if the card is not stolen. If you are in doubt, please contact us any time, 24 hours a day, 365 days a year.