Actual cases of financial crime and preventive measures
Cases of financial crime
  • 1. Phishing
  • 2. Spyware
  • 3. Keylogger
  • 4. Peeping at ATM
  • 5. Imposter at ATM
  • 6. Skimming
  • 7. Furikome scam
  • 8. Billing fraud
  • 9. Guarantee fraud

5. What is an imposter at the ATM?

In this scam, the fraudster impersonates a bank clerk or guard to deceive a customer using the ATM. Typical cases are where the imposter pretends to help an elderly user operate the ATM, and asks for the PIN. Please beware of the ways they trick you into trusting them.

What can we do to prevent it?

Be aware of your surroundings when you use an ATM.
When you use an ATM, please check to see if there is any suspicious person nearby.
Exercise caution against an imposter.
Neither a guard, a bank clerk, a policeman nor an employee of the bank association would ever ask you your cash card PIN. We urge you never to let someone else know your PIN.

An actual case

"A guard asked me my PIN..."

Ms. A stopped by a nearby ATM to make a withdrawal. She noticed a man wearing a guard's uniform standing nearby. Paying no attention to him, she tried to insert the card at the ATM when the guard said, "Can I help you?" Ms. A was not good at operating the ATM, so she asked for help from the guard. When receiving the card from her, he asked her the PIN number. She told him the PIN without the least suspicion. When she walked home, she did not notice the same man walking behind her. A few days later, her house was burglarized when she was out. Her card was stolen, and all her money was withdrawn.

Characteristics of the case

  • A person who looks lost in front of the ATM becomes a target.
  • Impersonates a guard.

Related information

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