Q
Q
Q
Q
Q
Q
How do I log in?
A
If you've already registered your mobile phone, just visit http://m.shinseibank.com from your mobile phone and enter your MobileDirect password.
Q
What is "MobileDirect password"?
A
It is a password to log in to Shinsei MobileDirect. You are required to set your password when you first log in. A password should be 6 to 10 single-byte letters and/or numbers with at least one alphabet and number. Only one password is used irrespective of the number of the phones you registered.
Q
How do I set my MobileDirect password?
A
Please use 6 to 10 single-byte letters and/or numbers with at least one alphabet and number as your password. For security reasons, we recommend you to use a different password from your PowerDirect one.
Please do not use or include numbers which can easily be guessed, such as the following:
Please do not use or include numbers which can easily be guessed, such as the following:
- ×Numbers taken from your birth date
- E.G, 1950, December, 31 ⇒ "19501231" etc
- 1970, January, 10 ⇒ "19700110" etc
- ×Numbers taken from your telephone number
- E.G, 03-9876-5432 ⇒ "0397865432" etc
- 06-1234-5678 ⇒ "0612345678" etc
- ×Numbers in a serial sequence
- E.G, "012345" "123456" "abcdef"
- ×Using the same numeral
- E.G, "000000" "111111" "aaaaaa"
Q
How do I change my MobileDirect password?
A
You can change your password in the "Customer Support" menu on Shinsei MobileDirect. Please note that you can't use the most recent three passwords.
Q
What should I do if I forgot my MobileDirect password?
A
You can reset your password in the "Forgot your password?" menu. In such a case, you need your branch number, account number, and security code card information.
 |
 |
|
 |
|
|
|
|
|
||||
|
|
|
|
|
|
|||||||
 |
|
 |
|
|
|
|||||||
|
||||||||||||
| * Please select 2 for English when you are connected. | ||||||||||||
|
||||||||||||
