PowerDirect FAQ
Q
Can I use Shinsei PowerDirect without opening a PowerFlex account ?

A
Only customers with PowerFlex accounts can use Shinsei Bank's Internet banking service, Shinsei PowerDirect. We recommend that you use this opportunity to open an account with us.

Q
Are there any qualifications for using Shinsei PowerDirect ?

A
Customers who have a PowerFlex account and who live in Japan can use this service.It is not available for corporations or private organizations (without corporate status), etc.

*
In principle, minors are not entitled to open Investment Trusts account or make Investment Trusts transaction. Please contact at a Shinsei Financial Center or Shinsei PowerCall (0120-456-022) for detail.

Q
How many days does it take until I can start using the service?

A
You will be able to use it after you receive a Security Code Card by postal mail. It takes about 1 week from opening an account.

Q
Will there be any charges?

A
Commission charge for domestic transfers to other bank's accounts through Shinsei PowerDirect is waived up to 1 time* a month. If you clear some conditions it will be 5 or 10 times.

Q
What will happen if the communication is interrupted during the transaction?

A
If the line is cut off during the entering of the data or while it is being processed, then the data will become invalid.
Please check if the transaction was processed correctly by referring to the latest transaction confirmation screen.

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