PowerDirect FAQ
Q
Is there any easier way to input single-byte Katakana required on "Transfers" page?

A
In addition to the normal input, on-screen keyboard for single-byte Katakana on "Transfers" page now became effective, responding our customers' request.
On "Transfers" page, on-screen keyboard will appear when you click "keyboard" below the input area for bank, branch, and account name. Then you can easily type Katakana according to vowels and consonants arranged by the edge of the keyboard.

Example:
If you want to input the letter "shi ()," you can type the key on the intersection of line S and line I on screen keyboard.


Q
In order to make a domestic fund transfer on the same day, by what time do I have to make the transaction ?

A
Any transactions that we receive by 14:30 during bank business hours will be transferred on the same day. Any other transactions we received after 2:30 p.m. to 12 a.m., will be transferred on the following business day.

Q
Please tell me the required conditions for a domestic fund transfers over Online Banking (Shinsei PowerDirect) to be 0 yen.

A
Domestic fund transfers over Online Banking (Shinsei PowerDirect) to be 0 yen are free of charge (reimbursed) up to 10, 5, or 1 times per month depending on type and balance of transactions between a customer and the Bank.

Q
Please tell me the method of counting free domestic fund transfers over Online Banking (Shinsei PowerDirect).

A
Domestic fund transfers received from 0 a.m. on 1st of every month are counted as your number of times for free domestic fund transfers for the respective month. Please reconfirm before you make a transfer. Transfer return "kumimodoshi" is counted as 1 transfer.

Q
How can I pre-register beneficiary's information ?

A
When you make a domestic fund transfer online, we will ask you if you want to register the beneficiary account at the confirmation screen. Please click "yes" to register. You can register up to 20 accounts.

Q
How can I input Katakana when the payee information is specified in Kanji or in alphabet ?

A
We are sorry but we can not answer how to convert Kanji or Alphabet name of payee information into Katakana. Please ask the payee directly.

Q
Can I cancel a domestic fund transfer ?

A
Cancellation for domestic fund transfer is available during the hours we do not accept request of transfer, such as after 2:30 p.m. on weekdays. Status for the transfer can be viewed on the "Transfer Inquiry" screen. To cancel transfers which has been accepted by the bank, or transfers which have been deposited to a third party account, "Transfer return" ("Kumimodoshi") will be made and 515 yen per transfer return will be charged (1 free transfer return in substance per month). There will be no charges in case of funds automatically returned for transfers made through Online Banking (Shinsei PowerDirect) because of account number error or miss spelling of beneficiary's name etc.


Q
Will domestic fund transfer fee occur for cancelled transfer ?

A
Cancellation for domestic fund transfer is available during the hours we do not accept request of transfer, such as after 2:30 p.m. on weekdays.Transfer fee will be reimbursed in case a transfer is cancelled.
If you cancel a transfer subject to free fund transfer in substance (reimbursed), the transfer fee of the following transfer will be reimbursed. Basically, it is judged whether transfer fee is charged or not (reimbursed) when you make a domestic fund transfer.

Q
Can I view the latest domestic fund transfer ?

A
Inquiry of the latest 30 fund transfers is available through online banking (Shinsei PowerDirect). If you wish to view past account statements, please check the e-Statements available via online banking (Shinsei PowerDirect) or the printed account statements.How to register for e-Statment.

Q
Is there a limit to domestic fund transfer ?

A
Limit of daily domestic fund transfer is initially set at 500,000 yen, and you will be able to change the limit from 0 yen up to 2,000,000 yen. Changes are available through Online Banking (Shinsei PowerDirect). If you wish to change your limits or make domestic fund transfer for 2,000,000 yen or more, please contact Shinsei PowerCall or visit Shinsei Financial Center.
*
Please call Shinsei PowerCall 0120-456-022. Please push *3→2 for limit change.
*
In case you make the fund transfer limit change by Call Center, please note that we will ask questions in order to verify the account holder.
*
In case you wish to raise your limit, please call from the phone number you have registered to Shinsei Bank. Please note that if you call from the number that is not registered, or a number with no Caller ID, we can not accept this request.

Q
When I made a domestic fund transfer online, it was refunded as transfer error.

A
Fund transfer will be refunded to your PowerFlex Yen Savings account when you make a mistake in the transfer request. You can view your reason for transfer error through Online Banking (Shinsei PowerDirect) on the "Transfer Inquiry" screen. Please reconfirm the status and follow the procedure again.
*
Reason for transfer error explained to the customer by Shinsei PowerCall will be the same as transfer error message displayed on Shinsei PowerDirect.

Q
What is a "Transfer return" ("Kumimodoshi") ?

A
"Transfer return" is a fund transfer refund made to your PowerFlex Yen Savings account after the transfer was accepted. It is made by the reasons such as mistakes in the transfer request, or cancellation requests. In order to cancel a fund transfer that has been already accepted, transfer return fee will be charged (1 free transfer return per month/ 515 yen per transfer return from the following transfer return).

Q
What characters can I use to enter 'remitter' and 'beneficiary' information?

A
  • Characters which can be used
    Please use only single-byte characters when typing.
    (The space should also be single-byte.)
    • Numeric··· 0123456789
    • Single-byte Katakana···
    • Single-byte Alphabet(upper case only)···ABCDEFGHIJKLMNOPQRSTUVWXYZ
    • Sound Kana Mark···
    • Symbols··· ,(comma).(dot)()/-(minus)
  • Instructions for entering the Remitter's name:

    • If you need to include the invoice number on a payment, you can place it before OR after the remitter's name.
    • Remitter's name cannot be changed.
    • Please note that the beneficiary may not see all character on the passbook, etc.
  • Examples:(Instructions for sending money to a limited liability company, etc...)

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