Services in English

We provide online banking service in English for international customers living in Japan who have a PowerFlex account.

  • Services at our branches are mainly provided in Japanese. Some branches have English speaking staff, but they may not always be available. If you have concerns about communication, we recommend visiting a branch with someone who can understand Japanese. We appreciate your understanding.
  • Please present the recipients' name in Katakana for domestic remittances at a branch. The remittance may not be able to be completed if the recipients' name has not been entered correctly.

Top FAQs from international customers

PowerFlex account

Open an account online/ by phone/ at a branch with just one signature. You do not need a seal to open an account. You may choose your favorite color from among 32 colors for your cash card.

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Bilingual online banking

We provide online banking service in English. We also have free online domestic fund transfers and round-the-clock access to foreign exchange markets.

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Call us in English 24/7

Get answers to your questions. Our Shinsei PowerCall bilingual staff are always ready to answer your inquiries.

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Bilingual ATMs

All our ATMs have an English-language option and withdrawals are free.

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Additional information