The quick and easy way to find answers to the top FAQs from our international customers. Find out more about the convenience of having a PowerFlex account.

Applying for an account

• Do I need a personal seal (hanko) to open an account?
• How can I use online banking and telephone banking?
• Are brochures and application forms in English?
• What do I need to open an account ?

Using ATMs

• Are all ATM withdrawals really FREE?
• Can I use ATMs located inside a convenience store?
• Can I withdraw cash from overseas ATMs?
• How can I make deposits ?
• How do I change my maximum ATM withdrawal amount?

Accessing your account

• How can I check my balance?
• Can I pay bills from my account?
• How can I arrange to have my salary deposited into my PowerFlex account?
• How do I invest in foreign currencies?
• Can I get a bank certificate issued in English?

Changing your details

• How do I change my address/phone number ?
• How do I change my registered account name?
• How do I arrange to have my Monthly Statement in English?
• How do I change my PIN?
• When will PIN change be reflected ?
• How can I confirm what phone number I registered with Shinsei Bank, or change the registered phone number ?

Transfers & checks

• How much does it cost to transfer money to other domestic bank accounts (in yen)?
• Can I send money to an overseas account?
• Can I receive foreign currency from overseas?
• Can I deposit a US Dollar check into my account?
• Can I draw foreign currency checks?
• What is Shinsei Bank's bank code?
• How can I input Katakana when the payee information is specified in Kanji or in alphabet ?
• Do you have Name-back function ?

Contact us

• Do the call center staff speak English?