Top FAQs International Customers
Q: Do I need a personal seal (hanko) to open an account? Back to Questions
No, you don't.
As long as you have the required ID, you can open a PowerFlex account using your signature. You can apply to open an account at / through the following.

    Shinsei PowerDirect (online banking)
    Shinsei PowerCall (telephone banking)
    Shinsei Financial Centers

Q: How can I use online and telephone banking services? Back to Questions
All you need is an account at Shinsei Bank to use the online and telephone banking services. You can apply to open an account at/ through the following.

    Shinsei PowerDirect(online banking)
    Shinsei PowerCall (telephone banking)
    Shinsei Financial Centers

Q: Are brochures and application forms in English? Back to Questions
Yes, they are.
Our account starter kit and account application form are in English. If you wish to apply for a home mortgage, the related brochures and forms are also available in English.
About Home Mortgages
Q: What do I need to apply for an account? Back to Questions
Please for the documents required to open an account.
Please note that the Bank will not return the IDs you have submitted.

Open an account at a branch
Open an account by mail
 
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