Q: Are all ATM withdrawals really FREE? [Back to Questions]
Yes, they are.

  •     Did you know that Japanese banks usually charge you fees for the following:
- ATM withdrawals outside regular banking hours.
- Withdrawals using ATMs at other banks.
Fees are usually in the rage of 300-600 yen.
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What we offer:
PowerFlex account holders have FREE access to Shinsei Bank ATMs, ATMs of all major Japanese city banks and Seven Bank ATMs inside Seven-Eleven convenience stores that are open 24 hours a day, 365 days a year.
ATM locations

Q: Can I use ATMs located inside a convenience store? Back to Questions
Yes, you can.

  •   Seven-Eleven: FREE 24 hours a day, 365 days a year
Seven Bank ATMs inside Seven-Eleven convenience stores.
  •   Other convenient stores: FREE
Major Japanese city banks' ATMs inside convenience stores.
       
 
Where
Available hours
Lawson / ampm
FamilyMart
Sunkus and others
Weekdays: 8 a.m.-9 p.m.
Sat / Sun: 9 a.m.-5 p.m.
Q: Can I withdraw cash from overseas ATMs ? Back to Questions
Yes, you can.


  •     How it works:
You can make withdrawals at overseas ATMs. Withdrawals will be automatically converted to the local foreign currency from your PowerFlex Yen savings account.
  •     Withdrawals:
In some cases, there will be charge for the use of some cash dispensers and ATMs.
  •     Exchange rates:
The exchange rate for the overseas withdrawal will be based on that applied by VISA International, with a 4% fee added.
•
ATMs which can be used:
1 million ATMs worldwide displaying the symbol.
 
* Please note that foreign citizens who will leave Japan (nonresidents of Japan) are required to close their account.
Q: How can I make deposits? Back to Questions
You can make deposits at the following ATMs:

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• 		Shinsei Bank ATMs 24 hours a day, 365 days a year
Japan Post Bank and Post office ATMs
Seven Bank ATMs inside Seven-Eleven convenience stores 24 hours a day, 365 days a year
Tokyo Metro Shinsei Bank ATMs
Keikyu Station Bank ATMs at Keikyu stations
Shinsei Daily Bank ATMs at main Daily Yamazaki stores.
Q: How do I change my maximum ATM withdrawal amount? Back to Questions
PowerFlex account customers can change their maximum daily ATM withdrawal amount via the following:
 
  •    Shinsei PowerDirect (24 hours a day, 365 days a year online banking)
  •    Shinsei PowerCall (24 hours a day, 365 days a year telephone banking) 1
Select 2 (for English) >> 7 (for change limits) >>2 (for change limits - operator assistance)
  •    At a Shinsei Financial Center 2
 
Your maximum withdrawal amount will be changed once processing has been completed.
 
1. Please note: To ensure the security of your account, when you telephone to change your maximum withdrawal amount, we may ask you a few questions to confirm your identity as the account holder. When increasing your maximum withdrawal amount, please ensure that you call from your registered phone number. For your security, we cannot accept calls from phone numbers other than those registered, or numbers which do not have the caller ID activated.
2. If you wish to withdraw more than 2,000,000 yen, please visit a Shinsei Financial Center.
   
 
  •   Daily ATM withdrawal limit
Maximum ATM withdrawal amounts can be set within the given range for each channel.Maximum amounts must be preset in units of 10,000 yen.

Channel
Initial maximum amount
Customer preset option
1. Shinsei Bank ATMs
500,000 yen
Up to 2,000,000 yen
2. Partner ATMs
(domestic/ international)
500,000 yen
Up to 2,000,000 yen
3. J-Debit
500,000 yen
Up to 2,000,000 yen


1. Shinsei Bank ATMs include the following: Head Office ATMs, Shinsei Financial Center ATMs, Banks ATMs at Keikyu stations, Shinsei Daily Bank ATMs and ATMs located inside selected Tokyo Metro stations.
2. Partner ATMs (domestic/ international) include the following: Domestic partner financial institutions, including all major Japanese city banks, 4 trust banks, Aozora Bank and Shoko Chukin bank. International partner financial institutions include those registered with the PLUS network (international cash service comprising a network of 1 million ATMs in 160 countries).
  •   How to change your maximum daily ATM withdrawal amount online using Shinsei PowerDirect

For your security, we recommend that you register for the e-mail alert service via Shinsei PowerDirect. An e-mail notifying you of your ATM withdrawal / J-Debit limit change will be sent to your registered e-mail address.
       
  How to register for e-mail alert
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