1. Policy for Sales of Financial Products
When recommending and conducting sales of financial products, Shinsei Bank staff are governed by the following policy, which is designed to protect the best interests of our customers.
2. Guidelines for Soliciting Insurance Contracts
With regard to soliciting insurance contracts, our Bank hereby establishes the following Guidelines for soliciting insurance contracts and shall abide by them.
2-1. Soliciting insurance contracts
2-2. Handling inquiries from and consultations with customers
3. Management Policy for Conflict of Interest (Outline)
In order to prevent the interests of customers from being unfairly impaired, Shinsei Bank, Limited (hereinafter "Shinsei Bank") has established the Management Policy for Conflict of Interest, which provides for basic items to develop the management system for conflict of interest for Shinsei Bank and Shinsei Group companies (hereinafter "Shinsei Group") under provisions of the Banking Act and the Financial Instruments and Exchange Act (hereinafter "this Policy").
Outline of this Policy shall be publicly announced as follows under the relevant laws and regulations:
3-2. Scope of Shinsei Group Companies
Shinsei Group companies subject to the management for conflict of interest by Shinsei Bank shall be as shown in a separate table.
3-3.Categories of Transactions Which May Involve Conflict of Interest and Examples
3-4. How to Manage a Transaction Which May Involve Conflict of Interest(hereinafter, “Subject Transaction”)
If it is determined that a transaction is applicable to Subject Transaction, Shinsei Bank shall try to protect Customers appropriately through a selection or combination of methods below and other methods.
3-5. Management System for Conflict of Interest
Subsidiary Financial Institutions, etc.