Q: What is PowerFlex? [Back to Questions]
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PowerFlex is Shinsei Bank's new integrated account that incurs, no handling costs for the use of ATMs.

Q: What are the advantages of PowerFlex? [Back to Questions]
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By opening a PowerFlex account, you will have access to the following Shinsei Bank services.
1. Yen and foreign currency deposits, debentures and investment trusts.
2. Foreign currency deposits in the 10 currencies: US dollar, Euro, Canadian dollar, Australian dollar, New Zealand dollar, Pounds Sterling, Hong Kong dollar, Singapore dollar, Rand and Norwegian krone. Transactions can be made at exchange rates close to market rates.
3. You can use ATMs of partner banks, such as city banks, Japan Post Bank and Post office ATMs and Seven Bank free of charge (or have handling charges refunded).
4. You can conduct transactions 24 hours a day, 365 days a year by phone (Shinsei PowerCall) or using the Internet (Shinsei PowerDirect).
5. Remittances to other banks using the Internet are free waived to 3times per month.
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Q: Is there an account maintenance fee? [Back to Questions]
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No, there is not.
Should we decide to charge maintenance fee, we will make an announcement.

Q: Why doesn't the Bank have a bankbook like other Japanese banks? [Back to Questions]
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With the PowerFlex account, we have eliminated the hassle of having to carry around the bankbook. Instead of a bankbook and a seal (hanko), transactions are available with your cash card and signature.
Also, inquiry of transactions is available through online banking (Shinsei PowerDirect) for the latest 10 fund transfers. Furthermore, if you wish to view past account statements, please check the e-Statements available via online banking (Shinsei PowerDirect) or the printed account statements.
Please note that we do not issue joint account cash cards.
How to register for e-Statment

Q: Are bank statements sent out monthly? [Back to Questions]
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Bank statements are available in English and are sent out monthly, provided that there are transactions. Also, inquiry of transactions is available through online banking (Shinsei PowerDirect) for the latest 10 fund transfers.
Furthermore, if you wish to view past account statements, please check the e-Statements available via online banking (Shinsei PowerDirect) or the printed account statements.
How to register for e-Statment


Q: What do you mean by saying the ATM fee is 0 yen? [Back to Questions]
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With a PowerFlex account cash card, you can do the following:
1. Use any ATM at Shinsei Bank, or Seven Bank located in Seven-Eleven convenience stores, free of charge 24 hours a day, 365 days a year.
2.

If you use any of the partner financial institutions, such as Japan Post Bank and Post office ATMs or any of the city banks (Tokyo-Mitsubishi UFJ, Mizuho Bank, Sumitomo Mitsui Banking Corp., Resona Bank, Saitama Resona Bank), the handling charges for withdrawing cash are refunded to your PowerFlex yen savings account at the early part of the following month.

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Q: Under what circumstances are ATM fees 0 yen? [Back to Questions]
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ATM fees are always waived for ALL of our customers. Should we decide to change this, we will make the relevant announcement.
Q: From what timing can I use foreign ATM? [Back to Questions]
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When you open a PowerFlex account, you automatically receive a cash card that includes an international cash service function. With that cash card, you can withdraw cash, from any of the approximately 1 million ATMs displaying the PLUS symbol.

Q: Where can I find ATMs overseas that I can use? [Back to Questions]
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You can find them in the major cities of over 160 countries worldwide.
For further details on locations, please click here.
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Q: What debentures do you issue? [Back to Questions]
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We issue 5-year richo-wide debentures .

Q: What is the interest rate for the debentures? [Back to Questions]
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For the latest interest rate, please click here.
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Q: Can I arrange automatic debiting to pay utility bills? [Back to Questions]
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Yes. For those accounts with which automatic debiting can be arranged, please click here. If a service is not on the list, please contact 0120-456-007 (24 hours a day, 365 days a year). To make the necessary arrangements, please go to the counter at one of the Shinsei Bank branches, or contact the other party to which you wish to make an automatic debit.
  Click here for inquiries

Q: Can I arrange to have my salary paid into my account? [Back to Questions]
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Yes, if your employer uses Shinsei Bank. Please check with your employer.

Q: What is the bank code for Shinsei Bank?[Back to Questions]
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The bank code for Shinsei Bank is 0397. For branch codes, please click here.

Q: What do I need to bring when I visit one of the Bank's branches to make transaction or to change my account detail ?[Back to Questions]
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Please bring your bank card and your seal in case you registered it with the bank. Please also note that you may need to show your alien reistration card in some cases.