About PowerFlex -FAQ-

You can open an account using one of the following three: the Internet, a phone call, or a visit to one of our branches. Please choose the most convenient method for you. ID confirmation is necessary.

Open an account at a branch Open an account by mail


Q: What do I need to open an account?		[Back to Questions]
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	You will need your ID. If you are registering with a seal/stamp, you will need to bring it with you, unless you are registering using your signature. Please note that the Bank will not return the IDs you have submitted.
	Check below for required identifications and eligibility before account opening. Open an account at a branch Open an account by mail

Q: How does one qualify to open an account?

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Individual customers living in Japan are eligible to open PowerFlex accounts.
A customer can open 1 account only under his / her name.
Corporate customers will not be able to open this type of account.

*	Please note that foreign citizens who will leave Japan (nonresidents of Japan) are required to close their account.


Q: If I request an account opening kit, how many days will it take to arrive?		[Back to Questions]
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	It will take between 5 days and one week, depending on the day you place the order is placed. Also, please note that it may take longer during busy periods such as campaign periods when we receive far more applications than usual for opening accounts.


Q: How long does it take to open an account?		[Back to Questions]
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	By mail, it will take between 10 days and 2 weeks for you to receive the cash card after you post the application form. Also, please note that it may take longer during busy periods such as campaign periods when we receive far more applications than usual for opening accounts. Open an account by mail If you visit our branches, it is possible to open an account on the same day. However, please note that some branches do not accept procedures only for the purpose of the Account Opening.
	Open an account at a branch


Q: I don't know how to fill in the application form.		[Back to Questions]
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	Please refer to the example sheet included in the PowerFlex account opening kit (starter kit) or contact Shinsei PowerCall 0120-456-860 (24-hours service).
	>>> Click here for inquiry


Q: Can a corporation open a PowerFlex account?		[Back to Questions]
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	Unfortunately, no. PowerFlex accounts are exclusively for individual customers.


Q: Can I open a joint account for my family?		[Back to Questions]
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	No. Shinsei PowerFlex account can only be opened in single name.


Q: Can I open an account when the address on my proof of identity is different from the present one?		[Back to Questions]
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	The address on your proof of identity must be the same as your present address. Please open an account after you have made the necessary changes of address on your proof of identity.


Q: I want all my mail such as my cash card to be sent to a different address from the one which I have registered.		[Back to Questions]
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	Unfortunately, it cannot be arranged as your registered address serves as customer identification.

Q: How is the PIN of the cash card decided?

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If you decide to open an account through the post, it will be a 4-digit number sent to you by Shinsei Bank.You can continue using this number, but if you wish to change it, please contact 0120 456 007 (24-hour service).
	>>>For Shinsei PowerCall, click here

If you visit one of our branches, you can pick a 4-digit number of your choice. However, if we are sending you the cash card, it will be a 4-digit number chosen you by Shinsei Bank.

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