Q: I want to change my address. What should I do? [Back to Questions]
[Back to Topics]
It is possible to change your address, at one of the Bank's branches.
Please bring either of the following identification documents, with your new address written.
  • Original of Certificate on Registered Matters
  • Certificate of Alien Registration
You may contact Shinsei PowerCall 24 hours a day, 365 days a year to ask that a change of address form be sent to you by mail.(Please phone 0120-456-007 and follow the instructions on the recording that will guide you through [1] to [7] by choosing [2: address change]).
Please note that if an account statement which has been sent to the registered address is returned, we may suspend our postal communications with you and other transactions involving you in the interests of protecting your information.
* Please note that foreign citizens who will leave Japan (nonresidents of Japan) are required to close their account.
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Q: I want to change the (4-digit) PIN code for my cash card. What should I do?[Back to Questions]
[Back to Topics]
To change your PIN code, please call 0120-456-007 (24-hour service).
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Q: When will PIN change be reflected ? [Back to Questions]
[Back to Topics]
It depends on the time you changed your PIN.
•  If you change your PIN durring 07:59 - 20:54, then your new PIN will be activated in another 10 minutes for your ATM and Internet banking.
•  If you change your PIN during 20:54 - 01:00, then your new PIN will be activated from 1:30 for the Internet banking and from 3:00 am for ATM.
•  If you change your PIN during 01:00 & 07:59, then your new PIN will be activated from 8:10 am for your ATM and Internet banking.

Reflection Timing of PIN change
Time Change Time ATM Internet
Morning-Evening 07:59 - 20:54 Every 10 mins Every 10 mins
Midnight 20:54 - 01:00 1:30 3:00
Early Morning 01:00 - 07:59 8:10 8:10
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Q: How can I confirm what phone number I registered with Shinsei Bank, or change the registered phone number ? [Back to Questions]
[Back to Topics]
Please follow the steps below if you wish to confirm the phone number you have registered with the Bank.
  1. Please contact us at Shinsei PowerCall (0120-456-007). (Please press 2→7→2 when connected.)
  2. After the caller is verified as the account holder, please tell the phone number you wish to confirm.
  3. The operator will answer if it is registered or not.
  4. If you wish to change your registered phone number (to register additional number is also available), a change form will be sent.
  5. When you receive the form, please fill in your new phone number to be registered, and sign or stamp hanko.
  6. Please send the form back to the Bank. (Identification documents will not be necessary in case of changing only the phone number.)
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