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Q: I want to change my address. What should I do?

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How to change a registered address:

*Those who have brokerage account with Rakuten Securities through Shinsei Bank are required different form.
Please contact Shinsei PowerCall (0120-456-007).

* Those who have Japanese nationality are required different documents, please click here.

1) Print out and fill in "Address change form".

2) Obtain one of the following documents.

A copy of both sides of Certificate of Alien Registration (so-called Alien Registration Card)
Toroku Genpyo^* (Proof document of Alien Registration)
Toroku Genpyo Kisai Jiko Shomeisho^* (Certificate of registered matters in the Alien Registration)

* An original copy within 6 months from the date of issue

3) Send the documents of above 1) and 2) to the address below.

Address:

Attn: Address Change (Mail Order)
Meguro Production Center
Shinsei Bank
Arco Tower, 8-1 Shimomeguro 1-chome, Meguro-ku, Tokyo 153-8511

* Click here to download an envelope in Japanese with pre-printed address.

Please note that if an account statement which has been sent to the registered address is returned, we may suspend our postal communications with you and other transactions involving you in the interests of protecting your information.

*	Please note that foreign citizens who will leave Japan (nonresidents of Japan) are required to close their account.

>>> For Shinsei PowerCall, click here


Q: I want to change the (4-digit) PIN code for my cash card. What should I do?		[Back to Questions]
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	To change your PIN code, please call 0120-456-007 (24-hour service).
	>>> For Shinsei PowerCall, click here

Q: When will PIN change be reflected ?

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It depends on the time you changed your PIN.

If you change your PIN durring 07:59 - 20:54, then your new PIN will be activated in another 10 minutes for your ATM and Internet banking.
If you change your PIN during 20:54 - 01:00, then your new PIN will be activated from 1:30 for the Internet banking and from 3:00 am for ATM.
If you change your PIN during 01:00 & 07:59, then your new PIN will be activated from 8:10 am for your ATM and Internet banking.

Reflection Timing of PIN change

Time	Change Time	ATM	Internet
Morning-Evening	07:59 - 20:54	Every 10 mins	Every 10 mins
Midnight	20:54 - 01:00	1:30	3:00
Early Morning	01:00 - 07:59	8:10	8:10

>>> For Shinsei PowerCall, click here


Q: How can I confirm what phone number I registered with Shinsei Bank, or change the registered phone number ?		[Back to Questions]
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	Please follow the steps below if you wish to confirm the phone number you have registered with the Bank. Please contact us at Shinsei PowerCall (0120-456-007). (Please press 2→7→2 when connected.) After the caller is verified as the account holder, please tell the phone number you wish to confirm. The operator will answer if it is registered or not. If you wish to change your registered phone number (to register additional number is also available), a change form will be sent. When you receive the form, please fill in your new phone number to be registered, and sign or stamp hanko. Please send the form back to the Bank. (Identification documents will not be necessary in case of changing only the phone number.)
	>>> For Shinsei PowerCall, click here

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