When you leave Japan permanently

Closing your account

Closing an account via our Call Center,Power call.

Please check here when you wish to terminate your account.

If you have balance on your account, you will be required to transfer it to another Japanese account.You CANNOT make an overseas transfer.

When you do not have an account for receiving the balance in your account, please come to our branches handling cash by 14:30 to terminate your account. (Ginza, Shibuya, Futakotamagawa, Machida, Tsudanuma, Kashiwa and Senrichuo Branches, Satellite Lounges and SBI Shinsei Bank Money Plaza do not handle cash.)

If you registered a seal instead of your signature, please bring your seal and your cash card when visiting a branch.
It takes approximately 1 hour to close your account at a branch.

Closing an account by postal mail

You may be able to close your account by postal mail.

Please contact 0120-456-022 for information about closing accounts.

Please note that if you wish to close your account by postal mail, you will be required to the account details of another Japanese account to transfer your remaining balance to.

Please also note that foreign citizens who will leave Japan (non-residents of Japan) are required to close their account before leaving the country permanently.

For more information, please check here.

Please note that the PowerFlex account is only available for residents of Japan. Non-residents of Japan are not able to withdraw or send funds from their accounts. Please also note that foreign citizens who plan to leave Japan (non-residents of Japan) are required to close their accounts before doing so.