Shinsei Vision and Values

We are Japan's preeminent financial services firm, delivering trusted solutions to grow sustainable value with our customers, our employees, and our shareholders

Customer Focus

We provide unparalleled solutions with speed and ability based on our customer's evolving needs

Integrity

We demand uncompromising levels of integrity and transparency in all of our activities

Accountability

We are accountable for results, including the sound application of risk management, compliance, control, and customer protection

Teamwork

We connect people and resources to provide exceptional customer solutions and sustain a culture where employee ideas are respected and valued

Community

We are committed to the development of our employees, our customers, and our shareholders, and will serve the communities in which they live

Every action at Shinsei Bank is focused on strengthening a corporate culture that values and respects individual efforts and ideas, and connects people and resources to provide exceptional solutions to our customers. Speed and agility in execution are keys to our success–and must be matched by uncompromising integrity in everything we do. We continue to work to ensure that each employee understands Shinsei’s Vision and Values–and is rewarded for actions that advance our efforts to better serve our customers. As our Vision and Values increasingly align with employee actions, we see employees reaching beyond narrower career concerns to embrace broader Bank and customer interests.

Embedding our Vision and Values

In fiscal year 2006, we built on the group effort that produced our Vision and Values two years ago and made significant progress in promoting our values with each employee of Shinsei Bank. Together with an employee project team we created an interactive board game, “Color Your Bank,” as a tool to teach our values.
　The educational tool is used in cross-divisional teams and focuses on building a shared understanding of our heritage, our businesses and our values. The game incorporates teamwork, where participants work together to answer questions and earn “Shinsei Values” points, currency, and tangible and intangible assets to reinforce the importance of our values in everything that we do when conducting our business. Through this process of embedding Shinsei’s core values through a team activity, participants are able to understand how our values underpin our corporate sustainability. A facilitated discussion follows the game, where the importance of our values is discussed and reinforced. “Color Your Bank” is being leveraged to provide powerful knowledge and to create deeper relationship networks at the Bank while engaging our employees in a fun activity with positive learning outcomes for everyone involved.
　 This year we extended our values-aligned 360-degree performance evaluation process to over eighty key leaders at the Bank. This process was designed to provide qualitative feedback to our senior leaders and to develop a high performance entrepreneurial culture among all employees. The results of the evaluation provide us with specific information to set priorities and direction for succession planning, leader development and talent management. This year, the evaluation will be extended to include mid-level managers to further align performance and grow a common understanding with the values of Shinsei Bank.
　 Our efforts at working together to create an organization built on a shared foundation of a strong values-aligned culture will further contribute to our vision of growing sustainable value with our customers, our employees and our shareholders.

Better People through Human Capital Management

Businesses are currently prospering in Japan, placing a strong demand on talent. At the same time trends toward a shrinking workforce and increased job mobility among younger workers are also leading to a shortage of highly qualified employees. Furthermore, as job requirements become more specialized, a squeeze on talent continues, creating a short supply of qualified new recruits and professionals in the marketplace. We realize that a valuable point of differentiation for Shinsei will be a motivated, flexible and highly trained workforce. This will lead not only to better work productivity but also to higher retention and a more satisfied staff.
　 Shinsei Bank has expanded upon the range of innovative programs that we offer to attract and retain the brightest and best employees for our future growth. In the first phase of our Women’s Leadership Project (2003-2006), we were able to increase our female manager ratio to twenty percent. Over ninety percent of female employees who took maternity and child-care leave at Shinsei Bank have returned to work, and we continue to introduce bold initiatives to promote Shinsei Bank as an employer of choice among female professionals. By working with women employees at the Bank, we can develop practices that serve the needs of all our customer demographics.
　 This year we significantly expanded our campus recruiting activities in Japan and abroad, hiring seventy-eight graduate and undergraduate employees. We were able to attract a class of new graduates from top-tier schools and moved up to sixty-sixth place from our eighty-second place ranking last year in one of Japan’s premier business magazines, the Diamond Weekly poll, for most popular places to work for new college graduates.
　 We continue to invest in a host of educational and training activities for all of our employees. We offered over fifteen thousand classroom hours of training and worked on multiple new learning products for our employees. Our senior leaders were also involved in sharing tacit knowledge in over thirty presentations and seminars for our employees. Retention of a highly trained and motivated workforce continues to be a real challenge in Japan, and we have introduced clear processes to allow employees to apply for internal job positions with ease. This year, over ten percent of internal vacancies were filled by our own employees, which provided career path flexibility and learning opportunities for our staff. We continue to promote internal job mobility to retain our brightest talent and to foster opportunities for them to learn from each other and develop long-term careers at Shinsei Bank.
　 This year we introduced a new climate survey, “Color Your Career,” and have been holding sessions together with employees throughout the Bank to identify employee engagement themes. We have launched several projects to enhance our myriad approaches to employee engagement and continue to refine initiatives that will clearly improve our ability to understand what drives a motivated workforce as well as what will differentiate Shinsei from our competitors as a great place to work.

Embedding our Vision and Values

Latest Revision: April 17, 2008

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