Shinsei Bank, Limited (the "Bank") regards the protection of customers' personal information as an important mission in our operation. We intend to fulfill the expectations of our customers by appropriately protecting and managing the same.
The Bank shall, as the information handler (kojinjoho toriatsukai jigyosha) prescribed in the Personal Information Protection Act (the "PIPA"), comply with the obligations set forth in the PIPA and the other laws and regulations concerning protection of personal information and the guidelines of the competent minister and banking associations as well as this policy.
The Bank shall collect our customers' personal information in an appropriate and lawful manner to the extent required in our operations. Such information collected shall be used appropriately within the purpose stated in “Purpose of Use of Personal Information” below and shall not be used for any other purpose.
The Bank shall, under the PIPA, use the collected information in connection with the following "Operations” to the extent required for the fulfillment of the following "Purpose of Use”.
The Bank shall not provide or disclose the collected personal information to any third party, except in the following cases:
where the consent of the customer himself/herself is obtained;
if required under laws and ordinances;
where handling of personal information is entrusted to an outsourcee upon execution of a service agreement to the extent required for the fulfillment of the purpose of use set forth in “Purpose of Use of Personal Information” below; in such cases, the Bank shall establish appropriate criteria and select the outsourcee pursuant to such criteria as well as conduct adequate surveillance to prevent any use of the personal information for purposes other than those stated, or any divulgence, loss or damage thereof;
where the personal information is used jointly with a specific third party as set forth in “Joint Use of Personal Information” below; or
where provision of personal information is permitted under the PIPA.
The Bank shall endeavor to maintain the accuracy of personal information and to keep it updated. In addition, the Bank shall take the appropriate safety management measures, without limitation, for the prevention of loss, divulgence or damage of personal information, which shall be reviewed from time to time as may be necessary.
In the case where any complaint is made to the Bank in relation to the handling of personal information, the Bank shall examine the details and endeavor to handle the complaint appropriately and promptly within a reasonable length of time. Complaints and other inquiries from customers concerning the handling of personal information are accepted at the "Complaint Desk.
The Bank accepts requests for disclosure and amendments concerning personal information of customers held by the Bank under the PIPA. Customers may request disclosure or amendments of their own personal information at all times through the prescribed procedures of the Bank. For details, please contact the Request Counter.
The Bank shall continuously review the Basic Policy Concerning Protection of Personal Information and any related internal rules and endeavor to improve the handling of customers' personal information.
-Particulars-
For more information on "Collection of the Personal Information in Appropriate and Lawful Manner," please click here.
For more information on “Business” in connection with use of personal information and "Purpose of Use of Personal Information," please click here.
For more information on "Joint Use of Personal Information," please click here.
For more information on "Handling of Personal Information Externally Entrusted," please click here here.
For more information on “The Complaint Desk” and "The Request Counter" for Disclosure and Amendment of Personal Information, please click here.
Latest Revision: January 4, 2011