Please be informed that effective September 2011, Shinsei PowerFlex account statements will be provided online instead of by post, as part of our efforts to improve efficiency and reduce our impact on the environment.
Starting September 2011, we would like to request customers who currently receive a written account statement by post to view their account statements on-line via our Internet banking service, Shinsei PowerDirect.
Customers who have already opted to use our online statement service will not be affected by this change.
Customers who receive account statements by post will no longer receive these statements by post from September 2011 onwards.
Please click here for more details of the online account statement service.
Customers who wish to continue to receive written account statements by post after September 2011 are requested to contact us via our telephone banking service, Shinsei PowerCall, toll free at 0120-456-007 (24 hours everyday including weekends and public holidays).
Requests for postal delivery of written account statements can be made at any time. However, in order to ensure delivery of the September 2011 statement, customers are requested to contact us by July 2011.
Please note that there may be temporary delays in connecting you to an operator on weekends or holidays when our call center is busy.
Toll free 0120-456-00724 hours everyday
Customers who hold investment trusts will continue to receive written account statements regardless of this notice.
All customers will continue to receive a written annual account statement by post around April each year.
A Security Code Card[PDF] is required to login to Shinsei PowerDirect.
If you do not have Security Code Card, please follow the steps below.
- Access the Shinsei Bank website and login to Shinsei PowerDirect (Internet banking).
- If the initial setup screen (" Step 2 ") is displayed, please call Shinsei PowerCall (the call center) toll free at 0120-456-007 to request reissuance of your Security Code Card.
- If the initial setup screen (" Step 2 ") is not displayed, this is your first login to Shinsei PowerDirect. A Security Code Card is not be required for the first login. After your first login, a Security Code Card will be sent to your registered address by post. For subsequent logins, please have your Security Code Card at hand. At your second login, you will be required to register a PowerDirect password and other details.
If you are not able to login Shinsei PowerDirect, please call Shinsei PowerCall toll free at 0120-456-007.