Vs

Service and Maintenance information

INDEX

Internet Banking [Shinsei PowerDirect]

Maintenance period Unavailable service
2:00 a.m. - 6:00 a.m. Sunday November 11, 2018
  • Internet Banking [PowerDirect]
  • 'PowerFlex Foreign Exchange Rates' page and 'PowerFlex Interest Chart' page on website
2:00 a.m. - 6:00 a.m. Sunday November 18, 2018
2:00 a.m. - 6:00 a.m. Sunday November 25, 2018
2:00 a.m. - 5:00 a.m. Monday November 19, 2018
  • During maintenance, 'Nameback Service' through PowerDirect will be unavailable.
  • The scheduled maintenance time(s) may vary slightly.

 Regular maintenance

Maintenance period Unavailable service
The 3rd Sunday of every month from 11:59 p.m. to 6:00 a.m. the next day

During maintenance, any transactions related to 'Investment Trust' through PowerDirect will be unavailable.

The last day of every month from 11:55 p.m. to 0:05 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.

ATM

Maintenance period Unavailable service
2:00 a.m. - 6:00 a.m. Sunday November 11, 2018

During the maintenance, Shinsei Bank cash cards are unavailable for 30 minutes after the start of maintenance and 30 minutes prior to its completion at the following partner ATMs.

  • Japan Post Bank ATMs
  • Seven Bank ATMs
  • LAWSON ATMs
  • Enet ATMs
  • JR East Japan Railway ATMs (VIEW ALTTE)
  • AEON Bank ATMs
  • J-Debit Service

[NOTE]
The JR East Japan Railway ATMs (VIEW ALTTE) are out of service during the hours from the last train to the first train.

2:00 a.m. - 6:00 a.m. Sunday November 18, 2018
2:00 a.m. - 6:00 a.m. Sunday November 25, 2018
1:00 a.m. - 5:00 a.m. Monday November 12, 2018
[Seven Bank ATMs only]
  • Japan Post Bank ATMs
  • Seven Bank ATMs
  • LAWSON ATMs
  • Enet ATMs
  • JR East Japan Railway ATMs (VIEW ALTTE)
  • AEON Bank ATMs
  • J-Debit Service

[NOTE]
The JR East Japan Railway ATMs (VIEW ALTTE) are out of service during the hours from the last train to the first train.

2:00 a.m. - 5:00 a.m. Monday November 19, 2018
  • The scheduled maintenance time(s) may vary slightly.

Call Center [Shinsei PowerCall]

Maintenance period Unavailable service on the automated voice system
2:00 a.m. - 6:00 a.m. Sunday November 11, 2018
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open,
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password
2:00 a.m. - 6:00 a.m. Sunday November 18, 2018
2:00 a.m. - 6:00 a.m. Sunday November 25, 2018
  • The scheduled maintenance time(s) may vary slightly.
  • Operator assistance will be available everyday from 8:00-21:00.

International Cash Service

Maintenance period Unavailable service
2:00 a.m. - 6:00 a.m. Sunday November 11, 2018

During the maintenance, International Cash Service is unavailable for 30 minutes after the start of maintenance and 30 minutes prior to its completion at the overseas ATMs.

2:00 a.m. - 6:00 a.m. Sunday November 18, 2018
2:00 a.m. - 6:00 a.m. Sunday November 25, 2018
2:00 a.m. - 5:00 a.m. Monday November 19, 2018

During the maintenance, International Cash Service is unavailable at the overseas ATMs.

  • The scheduled maintenance time(s) may vary slightly.
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