Vs

Service and Maintenance information

Service Service hours Maintenance information
Internet Banking
(Shinsei PowerDirect)
24hrs/365days *1 Maintenance information
Shinsei Partnersf ATM
iFinancial institutions
and convenience stores)
24hrs/365days*2
Please see ATM page for details.
Maintenance information
Shinsei PowerCall
(Telephone Banking)
24hrs/365days*1
Please see Shinsei PowerCall page for details.
Maintenance information
Shinsei Bank
Head office and Branches
Weekdays: 9:00 a.m. `5:00p.m.*3
Please see branch page for details.
Maintenance information
  • *1 Some services are not available during maintenance. For details, please see Shinsei PowerDirect section below.
  • *2 ATM operating hours may differ depending on the business hours of the building in which the ATM is installed. Some ATMs are unavailable for use during maintenance.
  • *3 Some branches have different operating hours. For details on branch hours, please click on here.

Shinsei PowerDirect

  • Maintenance period & Unavailable service

We will be performing server maintenance on PowerDirect scheduled as below. During the maintenance,
the following services will be unavailable.

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday December 31, 2017
2:00 a.m. - 6:00 a.m. Sunday January 14, 2018
2:00 a.m. - 6:00 a.m. Sunday January 28, 2018

* The scheduled maintenance time (s) may vary slightly

[Unavailable service]

Internet Banking (PowerDirect)
'PowerFlex Foreign Exchange Rates' page and 'PowerFlex Interest Chart' page on website.

[Schedule]

The 3rd Sunday of every month from 11:59 p.m. to 6:00 a.m. the next day
The last day of every month from 11:55 p.m. to 0:05 a.m. the next day

* The scheduled maintenance time (s) may vary slightly.

[Unavailable service]

During maintenance, any transactions related to 'Investment Trust' through PowerDirect will be unavailable.
Other services will be available during the maintenace.

Shinsei Partners' ATM

  • Maintenance period & Unavailable services
  • During the maintenance, Shinsei Bank cash cards are unavailable for 30 minutes after the start of maintenance and 30 minutes prior to its completion at the following partner ATMs.

    There may be a possibility that the maintenance time will slightly differ up to 1 hour.

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday December 31, 2017
2:00 a.m. - 6:00 a.m. Sunday January 14, 2018
2:00 a.m. - 5:00 a.m. Monday January 22, 2018
2:00 a.m. - 6:00 a.m. Sunday January 28, 2018

The following ATMs and service will be unavailable as scheduled above.

[Unavailable service]

Japan Post Bank ATMs
Seven Bank ATMs
LAWSON ATMs
Enet ATMs
JR East Japan Railway ATMs (VIEW ALTTE)
AEON Bank ATMs
J-Debit Service

[NOTE]

The JR East Japan Railway ATMs (VIEW ALTTE) are out of service during the hours from the last train to the first train.

  • Maintenance period & Unavailable service
  • During the following time frame, customers attempting make transaction at Seven Bank ATMs may not be able to do so due to temporary reason. If you experience this error, please try again later.

[Schedule]

3:00 a.m. - 5:00 a.m. on Monday December 18, 2017

The following ATMs and service will be unavailable as scheduled above.

[Unavailable service]

Transaction at Seven Bank ATMs

Shinsei PowerCall

We perform routine maintenance on our system. During these maintenance periods, some services will be unavailable.

  • Maintenance period & Unavailable service

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday December 31, 2017
2:00 a.m. - 6:00 a.m. Sunday January 14, 2018
2:00 a.m. - 6:00 a.m. Sunday January 28, 2018

* The actual down time may vary slightly.

[Unavailable service]

Inquiries about balance, deposits and withdrawals
Funds transfer
Buy and sell of financial products
Change of address, Change of limits of transaction amounts
Some procedures for reinstating your access to Shinsei PowerDirect

  • Maintenance period & Unavailable service

[Schedule]

8:00 p.m. Monday, December 11, 2017 to 6:00 a.m. Tuesday, December 12, 2017

* The actual down time may vary slightly.

[Unavailable service]

International toll-free number service to reach our Call Center from U.S. and Canada (1-866-744-6734)

[Note]

Non toll-free number service to reach our Call Center from any country continues to be available at 81-3-5954-7763 regardless of the system maintenance scheduled above.

  • Maintenance period & Unavailable service

[Schedule]

11:00 p.m. - 12 midnight every day except for the last day of each month
9:30 p.m. - 12 midnight on the last day of each month
12 midnight - 6 a.m. on Sundays
Please note that the maintenance time may slightly differ.

* The scheduled maintenance time (s) may vary slightly.

[Unavailable service]

Domestic transfer request via call center agent

International Cash Service

  • Maintenance period & Unavailable service

During the maintenance, International Cash Service is unavailable for 30 minutes after the start of maintenance and 30 minutes prior to its completion at the overseas ATMs.

There may be a possibility that the maintenance time will slightly differ up to 1 hour.

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday December 31, 2017
2:00 a.m. - 6:00 a.m. Sunday January 14, 2018
2:00 a.m. - 5:00 a.m. Monday January 22, 2018
2:00 a.m. - 6:00 a.m. Sunday January 28, 2018

The above schedule is indicated in Japan Standard Time, so please convert to the local time of your destination.