新生銀行

Service and Maintenance information

Service Service hours Maintenance information
Internet Banking
(Shinsei PowerDirect)
24hrs/365days *1 Maintenance information
Shinsei‘s ATM
Shinsei Partners’ ATM
(Financial institutions
and convenience stores)
24hrs/365days*2
Please see ATM page for details.
Maintenance information
Shinsei PowerCall 24hrs/365days*1
Please see Shinsei PowerCall page for details.
Maintenance information
Shisnei Bank
Head office /branches(only face to face customers)
Weekdays: 9:00 a.m. 〜5:00p.m.*3
Please see branch page for details.
Maintenance information
  • *1 Some services are not available during maintenance. For details, please see Shinsei PowerDirect section below.
  • *2 ATM operating hour may differ depending on business hours of the building in which the ATM is installed. Some ATMs are not available during the maintenance.
  • *3 Some banks have different operating hours. For business hours for each branches, please see here.

Shinsei PowerDirect

  • Maintenance period & Unavailable service

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday April 30, 2017
2:00 a.m. - 6:00 a.m. Sunday May 14, 2017
2:00 a.m. - 6:00 a.m. Sunday May 21, 2017
2:00 a.m. - 6:00 a.m. Sunday May 28, 2017
The 3rd Sunday of every month from 11:59 p.m. to 6:00 a.m. the next day
The last day of every month from 11:55 p.m. to 0:05 a.m. the next day

We will be performing server maintenance on PowerDirect scheduled as above. During this time services through PowerDirect will be unavailable.

* There may be a possibility that the maintenance time will slightly differ.


Notice

Should maintenance screen be displayed instead of the Shinsei PowerDirect Login screen even when it is available, please follow the procedures below to clear Internet Explorer caches.
  1. 1 From the top menu bar, click Tools, and select Internet Options.
  2. 2 Click the General Tab.
  3. 3 Click Delete Files.
  4. 4 Click OK on the Delete Files dialog box.
  5. 5 Click OK.

Shinsei Bank ATM

  • Maintenance period & Unavailable service
  • During the maintenance, Shinsei Bank cash cards are temporarily unacceptable
  • at the following partner ATMs, and some services using a cash card are unavailable.

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday April 30, 2017
2:00 a.m. - 6:00 a.m. Sunday May 14, 2017
2:00 a.m. - 6:00 a.m. Sunday May 21, 2017
2:00 a.m. - 6:00 a.m. Sunday May 28, 2017

We will be performing server maintenance on ATM scheduled as above.

Unavailable services:

Over draft facility is not available during the server maintenance.

All services will not be available for 30 minutes after the start of maintenance and 30 minutes prior to its completion.

*There may be a possibility that the maintenance time will slightly differ.

*Due to the maintenance, there may be a possibility that your transaction will get failed for a while after the maintenance. Please try again.

Shinsei PowerCall

  • Maintenance period & Unavailable service

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday April 30, 2017
2:00 a.m. - 6:00 a.m. Sunday May 14, 2017
2:00 a.m. - 6:00 a.m. Sunday May 21, 2017
2:00 a.m. - 6:00 a.m. Sunday May 28, 2017

We will have a system maintenance on every Sunday from 2:00 a.m.to 6:00 a.m.
Please note that the starting time is subject to change.

During this time, the following services will be temporarily unavailable.

[Unavailable service]

Inquiries about balance or deposits/withdrawals
Funds transfers/Bank transfers
Purchasing/Selling of products
Changing of address/ transfer limit etc.
Procedures regarding internet banking access

  • Maintenance period & Unavailable service

[Schedule]

11:00 p.m. - 12 midnight every day except for the last day of each month
9:30 p.m. - 12 midnight on the last day of each month
12 midnight - 6 a.m. on Sundays
Please note that the maintenance time may slightly differ.

[Unavailable service]

Funds transfer request via call center agent

International Cash Service

  • Maintenance period & Unavailable service
  • During the maintenance, International Cash Service is unavailable twice for approx.30 minutes each.

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday April 30, 2017
2:00 a.m. - 6:00 a.m. Sunday May 14, 2017
2:00 a.m. - 6:00 a.m. Sunday May 21, 2017
2:00 a.m. - 6:00 a.m. Sunday May 28, 2017

We will be performing server maintenance on ATM scheduled as above.
Unavailable services:
All services will not be available for 30 minutes after the start of maintenance and 30 minutes prior to its completion.

*There may be a possibility that the maintenance time will slightly differ.

*Due to the maintenance, there may be a possibility that your transaction will get failed for a while after the maintenance. Please try again.