新生銀行

Service and Maintenance information

Service Available period Maintenance information
Internet Banking
(Shinsei PowerDirect)
24hrs/365days *1 Maintenance information
Shinsei‘s ATM
Shinsei Partners’AMT
(Financial institutions
and convenience stores)
24hrs/365days*2
Please see ATM page for details.
Maintenance information
Shinsei PowerCall 24hrs/365days*1
Please see Shinsei PowerCall page for details.
Maintenance information
Shisnei Bank
Head office /branches(only face to face customers)
Weekdays: 9:00 a.m. 〜5:00p.m.*3
Please see branch page for details.
Maintenance information
  • *1 Some services are not available during maintenance. For details, please see Shinsei PowerDirect section below.
  • *2 ATM operating hour may differ depending on business hours of the building in which the ATM is installed. Some ATMs are not available during the maintenance.
  • *3 Some banks have different operating hours. For business hours for each branches, please see here.

Shinsei PowerDirect

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday December 11, 2016
2:00 a.m. - 6:00 a.m. Sunday December 25, 2016
The 3rd Sunday of every month from 11:59 p.m. to 6:00 a.m. the next day
The last day of every month from 11:55 p.m. to 0:05 a.m. the next day

We will be performing server maintenance on PowerDirect scheduled as above. During this time services through PowerDirect will be unavailable.

* There may be a possibility that the maintenance time will slightly differ.


Notice

Should maintenance screen be displayed instead of the Shinsei PowerDirect Login screen even when it is available, please follow the procedures below to clear Internet Explorer caches.
  1. 1 From the top menu bar, click Tools, and select Internet Options.
  2. 2 Click the General Tab.
  3. 3 Click Delete Files.
  4. 4 Click OK on the Delete Files dialog box.
  5. 5 Click OK.

Shinsei Bank ATM

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday December 11, 2016
2:00 a.m. - 6:00 a.m. Sunday December 25, 2016

We will be performing server maintenance on ATM scheduled as above.

Unavailable services:

Over draft facility is not available during the server maintenance.

All services will not be available for 15 minutes after the start of maintenance and 15 minutes prior to its completion.

*There may be a possibility that the maintenance time will slightly differ.

*Due to the maintenance, there may be a possibility that your transaction will get failed for a while after the maintenance. Please try again.

Shinsei PowerCall

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday December 11, 2016
2:00 a.m. - 6:00 a.m. Sunday December 25, 2016

We will have a system maintenance on every Sunday from 2:00 a.m.to 6:00 a.m.
Please note that the starting time is subject to change.

During this time, the following services will be temporarily unavailable.

Inquiries about balance or deposits/withdrawals
Funds transfers/Bank transfers
Purchasing/Selling of products
Changing of address/ transfer limit etc.
Procedures regarding internet banking access

International Cash Service

[Schedule]

2:00 a.m. - 6:00 a.m. Sunday December 11, 2016
2:00 a.m. - 6:00 a.m. Sunday December 25, 2016

We will be performing server maintenance on ATM scheduled as above.
Unavailable services:
All services will not be available for 15 minutes after the start of maintenance and 15 minutes prior to its completion.

*There may be a possibility that the maintenance time will slightly differ.

*Due to the maintenance, there may be a possibility that your transaction will get failed for a while after the maintenance. Please try again.