Contact

Before you make an inquiry

Try our FAQ before you make an inquiry. With our Branches and Annexes, you can find a branch near you easily.

For individual customers of Shinsei Bank comprehensive PowerFlex account

Shinsei PowerCall:

0120-456-860

From cellular phone:

03-5954-7530

From overseas:

+81-3-5954-7530

For institutional customers

  • *Please note that Shinsei Bank comprehensive PowerFlex account is available only for individual customers residing in Japan for more than a year. Institutional customers cannot open PowerFlex account.

Compliant and request for disclosure and amendment of personal information

Complaint Desk Concerning the Handling of Personal Information

Shinsei Bank, Limited has established a desk for complaints and other inquiries concerning the handling of personal information and endeavors to take measures appropriately and promptly.

For Shinsei Bank Account Customers

Shinsei PowerCall:

0120-456-860

For GoRemit Customers

GoRemit Customer Service:

0120-227-503

The Bank is a member of following authorized personal information protection organizations. At the complaint/consultation desks of the organizations, complaints and inquiries concerning the handling of members' personal information are accepted.

Handling of Personal Information in banking business

All Banks Personal Data Protection Council
http://www.zenginkyo.or.jp/pdpc
[Complaint/Consultation Desk] Tel. 03-5222-1700
(a dedicated phone line for All Banks Personal Data Protection Council in Japanese Bankers Association Consultation Office) or the nearest Ginko Torihiki Sodanjo

Handling of Personal Information in registered financial institution business including mutual funds, public bonds and OTC derivatives

Japan Securities Dealers Association (Personal Information Consultation Office)
http://www.jsda.or.jp/en/
[Complaint/Consultation Desk] Tel. 03-3667-8427

Request Counter for Disclosure and Amendment of Personal Information

For any customers who request for disclosure or amendment of their personal information, please contact the following request counter.

For Shinsei Bank Account Customers

Shinsei PowerCall:

0120-456-860

For GoRemit Customers

GoRemit Customer Service:

0120-227-503

For customers who no longer wish to receive information and notices of financial products through direct mail, e-mail or phone calls, requests are accepted at the same request counter.