Branches & ATMs
Please use ATMs for deposit or withdrawal. We do not handle cash at the Branch's counter.
For more information regarding ATMs, please click here.

Branch Locations

Shinsei Bank Financial Center is open on weekdays until 17:00. Business hours may differ depending on branches.

We mainly provide services in Japanese at the branches. There are some branches with English speaking staffs, but not always available.

English support is available at our Head Office and the Tokyo Financial Center.

For telephone assistance in English, please contact our Toll free PowerCall at 0120-456-022.
For details, please click here.


With Shinsei Bank's cash card, you can use approximately 96,000 ATMs including our partners' ATM in Japan.

Withdrawals at ATMs located in convenience stores such as Seven-Eleven, LAWSON, FamilyMart etc are free of charge 24/365 day. Other partnership ATMs are also free of charge during most of the day.
For details, please click here.

ATM Worldwide

Withdraw local cash from your account at approximately 2 million worldwide ATMs.
For details, please click here.