• Enter your Alert email address
  • Receive email for Request Procedure Form
  • Submit your Request Procedure Form
  • Receive acknowledgement email of your request
  • Bank will process your request
  • Receive email for completion of your request
  • Completion of you request

Please send your Alert (Notification) email address for Request Procedure Form

The following requests from our customers will be accepted.

  • Account Closure of an Account with No Balance
  • Reissuance of Cash Card
  • Please contact our call center if you have lost your cash card. Please click here for details.

The following requests from our customers will be accepted.

Notes

1. If the customer cannot receive the request acknowledgement email sent by the bank, we are not able to process your request.

After you have entered your registered alert email address, we will send you a "【Shinsei Bank】Guidance (email) on Request Procedure Form" for submission.
If necessary, please set the domain setting for "@ shinseibank.com" on your mobile phone, so you will be able to receive emails from Shinsei bank accordingly.
If the customer cannot receive email from us, we will not able to process your request. Please also note that we will only contact our customers by email.

2. If the customer's alert email address is also registered by other persons such as your family members, we will not able to process your request.

We ask our customers to register one email address per account.
If your registered alert email address is also registered by another customer of Shinsei Bank (e.g. family member) or registered to more than one account, please change your registered alert email address to a different one

3. Customers under the age of 20 are not eligible to use this service.

4. Only accounts with no balance can be processed for account closures using this form.
Depending on the status of your account, customers may be required to apply for account closure by application form sent by post.

5. Customers will not able to request for change of color of cash card with this form.
If you wish to change the color of your card, please contact our call center.
The charge will be 1,030 yen (including tax) per request.

6. If the customer's entry does not match the information registered at the bank, we will not able to process your request.

7. Depending on the details of the request and the status of the account, the bank may contact customers by email or telephone.

  • We will contact customers between 9:00a.m. and 5:00p.m., Japan Time.
    We will contact our customers only to their registered email addresses and telephone numbers.We may ask customers to contact PowerCall (call center), depending on the content of your request.

8. Depending on the details of your request and the status of the account, it may take several days for the completion of your request.In addition, there may be a case which we will not be able to process your request through this request form.

Please refrain from the following

  • Using this service by impersonating as a different customer or third party.
  • Using this service to gain information which would provided to a third party.
  • Any other acts or uses in which Shinsei Bank deems inappropriate.

Purpose of Use of Personal Information

The bank shall use personal information to the extent required to achieve the following purposes of use.
Please confirm and consent before entering any information.

<Purpose of use>

  • Account Closure, Cash Card Reissuance and other procedures associated with these tasks
  Enter your registered Alert emailRequired field
We will send a Request Procedure Form to the email you have entered.
  • Your Registered Alert email address 《Required Field》
Please click here to confirm your registered Alert email address at Shinsei Bank
e.g.) louise.shinsei@shinseibank.co.jp
  • Your request will not be processed if the Alert email does not match.