Procedures

Add/Change of Beneficiary Account Details

  • You can add a new beneficiary, or change existing details such as beneficiary account details or purpose of remittance for free at any time.
  • There is no limit to the number of beneficiaries you can register.
  • Simply download, print and complete the 'Add/Change beneficiary account details form' and return it to us by mail.

We ask that a processing time of approximately one week be allowed for when registering new beneficiary accounts, or changes in existing beneficiary account information.
In the case of a change of beneficiary account details, should you wish to make a transfer before receiving the confirmation letter in the post, please make sure to confirm that the change has been put into effect before transferring funds.

Customers who wish to change their remittance volume limits may do so by following the procedure prescribed here.

Upon internal review, we will implement an appropriate remittance threshold based on your change request.

Please note that in accordance with Japan's Foreign Exchange and Foreign Trade Law, we are obliged to verify the legitimacy of underlying transactions.
Customers may be requested to provide supporting documents or written evidence to confirm details such as the source of funds or purpose of remittance, etc.

Shinsei Bank GoRemit

Meguro P.O. Box #25

Japan Post Group 153-8790

Please download the addressed and stamped envelope here(PDF).
(postage paid by receiver)

  • Please note that we do not return application forms or documents that have been submitted.

Register a Change of Personal Information

To change any of your personal details such as your name or address, please download, print and complete the 'Change of Registered Information' form.

Return it to us by post with a clear copy a piece of ID showing your new details (see the form for list of ID that can be accepted)

If you do not update your address, you may not receive important letters from us.

Please note that if mail is returned to us because the recipient's address is invalid, your transactions may temporarily be stopped until we confirm your latest address.

This is the 'Change of Registered Information' form for GoRemit customers.

PowerFlex customers who wish to change their address, etc. please visit The Shinsei website for details.

Shinsei Bank GoRemit

Meguro P.O. Box #25

Japan Post Group 153-8790

Please download the addressed and stamped envelope here(PDF).
(postage paid by receiver)

  • Please note that we do not return application forms or documents that have been submitted.

Confirmation for Overseas Remittances

In accordance with the "Foreign Exchange and Foreign Trade Act Article 17", we will carry out confirmation on each overseas remittance request of every customer before executing the remittance transaction to ensure that transactions are not related to restricted countries, i.e. North Korea and Iran.

For these confirmations, we will set a predetermined amount (hereinafter referred to as "Remittance Volume Limit") and every predetermined period separately determined by us.

The confirmation procedure is different for individual and corporate customers (including self employed business customers). We will not be able to accept your overseas remittance without confirmation so please read the following instructions and submit the applicable form.

Individual Customer

1

Conditions when confirmation before remittances is required

Confirmation is required when your requested remittance amount exceeds your current Remittance Volume Limits.

  • Remittance limits are set for each customer at the time of application based on the Bank's prescribed examination.
2

Confirmation method

Telephone call after receipt of remittance funds that exceed predetermined Remittance Volume Limits.
A member of our staff will call after we confirm receipt of funds and ask for you to confirm that the remittance is not a transaction subject to restrictions including regulated countries such as North Korea and Iran. We will not be able to accept overseas remittances without completion of this confirmation process.

3

Procedure to Change the Remittance Limit

[Apply via the Shinsei Bank Overseas Remittance App (GoRemit)]

Individual Customer using the Shinsei Bank Overseas Remittance App (GoRemit), please check the neccesary documents shown below 4 and apply via the GoRemit App.

[Apply by post]

Please fill in the required sections, including your new desired remittance volume limits and the reason for the change on the "Application of Remittance Volume Limit Change" and send it to the below address.
If you wish to raise your annual total remittance volume limits above their current level, please submit the required documents to validate the details on the submitted form. Please check your application carefully before submitting.
After setting your remittance limits in accordance with the Bank's examination, you will receive a notice of your new limits. Please check carefully upon receipt.

Shinsei Bank GoRemit

Meguro P.O. Box #25

Japan Post Group 153-8790

Please download the addressed and stamped envelope here(PDF).
(postage paid by receiver)

  • Please note that we do not return application forms or documents that have been submitted.
4

Documents required when applying to Change Remittance limit

If you wish to raise your annual total remittance volume limits above their current level, please submit the following documents from both Category 1 and Category 2.

  • Please submit at least one applicable item each from both Category 1 and Category 2.
  • If you have multiple beneficiaries, a document from Category 2 is required for each beneficiary.
  • Even when lowering your remittance volume limits from their current level, we may ask you to submit the below documents should we deem it necessary.@We may also ask for additional documents not included below if we deem it necessary.
  • Even if the below documents are submitted, the remittance volume limits set by the Bank may be less than the amount you requested.
  • The Remittance Volume Limit Change Request takes approximately 1 week to process. Please submit the request as soon as possibe.
Category 1 A Copy of documentation to validate the source of funds being remitted

*Your name must be shown.

(1) Passbook or bank statement showing your balance which is the same amount or more of the annual total remittance volume within the last 3 months
(2) Passbook or bank statement that includes record of deposits / withdrawals for the last 3 months
(3) Tax return from the previous year
(4) Paycheck statement from within the past 3 months
(5) Employment contract showing your salary amount issued within the last 3 months
(6) Other (Please contact us, we will provide further guidance depending on the type of income)
Category 2 A copy of documentation to validate the purpose of remittance

*Account name must be shown.

(1) Savings Passbook or bank statement of beneficiary account.*
(2) Loan Payment Copy of loan contract or passbook / bank statement showing the loan balance or withdrawal from loan company.*
(3) Investment Copy of documentation that details investment product, pricing, etc.
(4) Real estate purchase Copy of real estate contract / estimate etc.
(5) Living Expense for Relatives / Friend Passbook or bank statement of beneficiary which shows deposit and withdrawal history within the last one month.*
(6) Expense for Study Abroad Copy of tuition bill / estimate, etc. issued by educational institution
(7) Travel Expenses Itinerary issued by travel agency / airlines etc.
(8) Import, Purchase of Goods Invoice / Receipt etc.
(9) Medical Expense Invoice/Receipt etc.
(10) Other <Please contact us. We will provide further guidance depending on the purpose.>

[Precautionary Statement]

The Foreign Exchange and Foreign Trade Act requires the aforementioned confirmation should be carried out before the execution of a remittance.

We will be unable to accept remittances in cases where we are not able to contact the customer or we cannot obtain confirmation from the customer due to any reason.

Shinsei Bank is not held responsible for any loss or damages caused as a result of, for instance, a failure to execute a remittance, delay in remittance or incurred exchange losses because the confirmation prescribed in 2 above is not be obtained, or the change of remittance limits is not accepted after the examination process prescribed in 3 and 4 above.

Remittance limits are set for each customer at the time of application based on the Bank's prescribed examination.

Business Customer (Only available in Japanese)

Individual Number (also called "My Number")

Customers using GoRemit overseas remittance service and who have not registered their Individual Number (My Number) will not be able to make overseas remittances after January 1st 2019 until registration of their Individual Number (My Number) is completed.

How to@submit Individual Number (My Number)

We will be sending a "Request for Individual Number declaration (Notice pertaining to Individual Number)" (Corporate customers are "Corporate Number Notification") by postal mail to customers using GoRemit overseas remittance service and who have not registered their Individual Number (My Number).

Please enclose the prescribed identification documents stated in this guide and return it in the enclosed postage paid return envelope.

Please be aware that it may take time for registration, so please send it back at your earliest convenience.

If you have any questions, please contact Go Remit Customer Center 0120-227-503 (weekdays 9:00 - 17:00).

For detail regarding Individual Number (My Number)

For more information about the Individual Number ("My Number") system, please visit the following site.

Cabinet Secretariat Site (http://www.cao.go.jp/bangouseido/foreigners/english.html)

Foreign PEPs

In accordance with the 2016 amendment to the "Act on Prevention of Transfer of Criminal Proceeds", Individual applicants to GoRemit who are classified as "Foreign Politically Exposed Person (PEP)" are required to declare.

For corporate applicants, the same declaration must be made if the corporate's substantial controllers (Ixz) includes any foreign PEPs.

If applicable, please contact GoRemit customer service (0120-227-503) and follow the guidance on how to declare.

Additionally, foreign PEPs using the GoRemit service will be required to submit Identification Documentations in advance before each remittance.

An important public official of a foreign country (Foreign PEPs) is defined as the below from 1 to 3.

1A person in an important public position of a foreign country

(1)
A Head of Government.
(2)
A position corresponding to the Prime Minister, a Minister, a Vice Minister, or equivalent.
(3)
A position corresponding to the Chairperson of the House of Representatives, the Vice Chairperson of the House of Representatives, or the Chairperson of the House of Councillors, or the Vice Chairperson of the House of Councillors.
(4)
A position corresponding to a Supreme Court Judge or equivalent.
(5)
A position corresponding to an Ambassador, Special Envoy Ambassador, or Government Representative.
(6)
A military general or higher rank.
(7)
The Director of a Central Bank.
(8)
The Director of a corporation whose budget is approved by the Diet (i.e. a government-owned company or government agency).

2A person formerly in category "1"

3A family member of a person in category "1" or "2" above, i.e. the spouse (including the common-law partner), father, mother, children, siblings, or the father, mother, or children of the spouse. Please see the chart below.

A family member of a person in category

Leaving Japan

The GoRemit Shinsei Overseas Remittance Service is available only to customers currently residing in Japan.

If you plan to leave Japan, please complete all remittances before doing so.

If we receive a payment from a customer who we have learned to be no longer residing in Japan, we will not be able to initiate the transfer and the customer will be required to cancel the transaction by contacting the bank they sent funds from and request a "kumimodoshi" (cancellation), which may be difficult to do from overseas.

Additionally, remittances made by GoRemit must be made by the registered user, and originate from an account in the registered user's name. Please do not provide your GoRemit account details to any third party to send funds on your behalf, as we will not be able to accept the transfer.

To avoid this kind of issue, we recommend the following if you are planning to receive funds to your Japanese account after you leave Japan:

(1)
Consult with your bank regarding setting up a remittance directly from them in advance.
(2)
Ask the person planning to send you money to arrange to have it sent directly to your overseas account.
(3)
If you have a Japanese cash card that can be used overseas, withdraw the funds directly from your account.

If you are planning to leave Japan and have any concerns regarding making your final remittance, please call GoRemit Customer Service at 0120-227-503 (Weekdays 9:00am - 5:00pm).