Procedures

Add/Change of Beneficiary Account Details

  • You can add a new beneficiary, or change existing details such as beneficiary account details or purpose of remittance for free at any time.
  • There is no limit to the number of beneficiaries you can register.
  • Simply download, print and complete the 'Add/Change beneficiary account details form' and return it to us by mail.

We ask that a processing time of approximately 12- 17 business days be allowed for when new registering new beneficiary accounts, or changes in existing beneficiary account information.
In the case of a change of beneficiary account details, should you wish to make a transfer before receiving the confirmation letter in the post, please make sure to confirm that the change has been put into effect before transferring funds.

Customers who wish to change their remittance volume limits may do so by following the procedure prescribed here.

Upon internal review, we will implement an appropriate remittance threshold based on your change request.

Please note that in accordance with Japan's Foreign Exchange and Foreign Trade Law, we are obliged to verify the legitimacy of underlying transactions.
Customers may be requested to provide supporting documents or written evidence to confirm details such as the source of funds or purpose of remittance, etc.

Please download the addressed and stamped envelope here(PDF).
(postage paid by receiver)

  • If you do not use the addressed and stamped envelope
    (if you are hand-writing on your own envelope), please write the following address. (Stamps must be prepared by the customer)

Shinsei Bank GoRemit

Japan Post Group 104-8283

  • Please note that we do not return application forms or documents that have been submitted.

Register a Change/Add of Personal Information

To change/add any of your personal details such as your name or address, please download, print and complete the 'Change/Confirmation of Registered Information' form.

Return it to us by post with a clear copy a piece of ID showing your new details (see the form for list of ID that can be accepted)

If you do not update your address, you may not receive important letters from us.

Please note that if mail is returned to us because the recipient's address is invalid, your transactions may temporarily be stopped until we confirm your latest address.

This is the 'Change/Confirmation of Registered Information' form for GoRemit customers.

PowerFlex customers who wish to change their address, etc. please visit The Shinsei website for details.

Please download the addressed and stamped envelope here(PDF).
(postage paid by receiver)

  • If you do not use the addressed and stamped envelope (if you are hand-writing on your own envelope), please write the following address. (Stamps must be prepared by the customer)

Shinsei Bank GoRemit

Japan Post Group 104-8283

  • Please note that we do not return application forms or documents that have been submitted.

Apply to Change your Remittance Volume Limit (Required Documents)/Confirmation for Remittances

Individual Customer

Apply to Change your Remittance Volume Limit (Required Documents)

Confirmation for Remittances

Apply to Change your Remittance Volume Limit (Required Documents)

In accordance with the "Foreign Exchange and Foreign Trade Act Article 17", we will carry out confirmation on each overseas remittance request of every customer before executing the remittance transaction to ensure that transactions are not related to restricted countries, i.e. North Korea and Iran.

For these confirmations, we will set a predetermined amount (hereinafter referred to as "Remittance Volume Limit") and every predetermined period separately determined by us.

The confirmation procedure is different for individual and corporate customers (including self employed business customers). We will not be able to accept your overseas remittance without confirmation so please read the following instructions and submit the applicable form.

Changing your remittance limit (making a remittance exceeding your current limit)

If you plan to make a single remittance exceeding your current remittance limit to one of your beneficiaries (remittances may be split into several payments in some cases), you do not need to change your remittance limit.@Please see how to apply to make a one-time high volume remittance (one-time remittance).

Customers planning to make regular payments and wish to raise to a beneficiary are asked to apply to change their remittance limit as shown below.

Procedure to Change the Remittance Limit(Required Documents)

[Apply via the Shinsei Bank Overseas Remittance App (GoRemit)]
Procedure guide

Individual Customer using the Shinsei Bank Overseas Remittance App (GoRemit), please check the neccesary documents shown below 4 and apply via the GoRemit App.

[Apply by post]

Please fill in the required sections, including your new desired remittance volume limits and the reason for the change on the "Application of Remittance Volume Limit Change" and send it to the below address.
If you wish to change your remittance volume limit per remittance, monthly total remittance volume limit, annual total remittance volume limit to an amount above 1.2 million yen, please submit the necessary documents to validate the source of funds being remitted and the purpose of remittance. Please check your application carefully before submitting.
After setting your remittance limits in accordance with the Bank's examination, you will receive a notice of your new limits. Please check carefully upon receipt.

Please download the addressed and stamped envelope here(PDF).
(postage paid by receiver)

  • If you do not use the addressed and stamped envelope
    (if you are hand-writing on your own envelope), please write the following address. (Stamps must be prepared by the customer)

Shinsei Bank GoRemit

Japan Post Group 104-8283

  • Please note that we do not return application forms or documents that have been submitted.

Documents required when applying to Change Remittance limit

If you wish to change your remittance volume limit per remittance, monthly total remittance volume limit, annual total remittance volume limit to an amount above 1.2 million yen, please submit necessary documents from both Category 1 and Category 2.

  • If you have multiple beneficiaries, documents from Category 2 are required for each beneficiary.
  • Regardless of your single, monthly or annual remittance limit, we may ask you to submit the below documents should we deem it necessary.
  • We may also ask for additional documents not included below if we deem it necessary.
  • Even if the below documents are submitted, the remittance volume limits set by the Bank may be less than the amount you requested.
Category 1 A Copy of documentation to validate the source of funds being remitted

Your name must be confirmed on this document

(1)Documents that can confirm your annual income

@Latest withholding tax statement

APaycheck statement issued within the last 3 months

BLatest Taxation certificate (Proof of earnings)

CEmployment contract showing your salary amount issued by the work place(consignee) issued within the last 3 months

DOther (documents similar to @`C)

(2)Documents that can confirm your financial assets

EPassbook or bank statement showing your deposit and withdrawal records for the last 3 months

FPassbook or bank statement showing your deposit and withdrawal records for the last 3 months that can prove financial assets held

GOther (documents similar to EF)

Category 2 A copy of documentation to validate the purpose of remittance

1 Beneficiary Account Name must be confirmed on this document

2 If the required information cannot be confirmed in the documents we have received, we will refer to these documents, so please submit as much information as possible.

@Savings

EPassbook or bank statement of beneficiary account for the last 6 months (Required) 1

EBrochures and URL etc. of savings account 2

ALoan Payment

ELoan contract(Required)

EPassbook/bank statement showing the loan balance or withdrawal from loan company within the last 3 months (Required) 1

BInvestment Please submit one of the following

EStatement etc. that can confirm investment execution and return, investment balance etc. .1

EBrochure and URL showing the product content and product price to be invested. (If you are a pre-investor, please submit these documents)

CReal estate purchase

EReal estate contract (Required)

EBrochure and URL showing the product content and product price to be invested 2

DLiving Expense for Relatives / Friends

EPassbook or bank statement of beneficiary which shows deposit and withdrawal history for the last 3 months (Required) 1

EPublic documents that can confirm that the relationship between the sender and the beneficiary are relatives (family)(Required)

EExchange of mail pertaining to living expenses remittance with relatives, acquaintances, etc. .2

EExpense for Study Abroad

EInvoice or estimate of latest tuition fee, study abroad expenses issued by educational institutions etc. (Required)

EURL of educational institution etc. (URL where study abroad expenses and payee account information can be confirmed) 2

FTravel Expenses

EItinerary (schedule) table issued from a travel agency or airline company and estimate or bill (showing accommodation charges and air fare) (Required)

GImport, Purchase of Goods

Please submit one of the following

EInvoice (commercial invoice), purchase and sale agreement for imported goods, import permit, export permit, order form from product seller / receipt, etc.

HMedical Expense Please submit one of the following

EInvoices, etc.

EReceipt, medical expenses deduction report

IIntermediary trade

EIntermediary trade permit (Required)

JOther (documents similar to @`I)

EIn addition to the above, documents similar to the above that confirms each remittance

[Precautionary Statement]

The Foreign Exchange and Foreign Trade Act requires the aforementioned confirmation should be carried out before the execution of a remittance.

We will be unable to accept remittances in cases where we are not able to contact the customer or we cannot obtain confirmation from the customer due to any reason.

Shinsei Bank is not held responsible for any loss or damages caused as a result of, for instance, a failure to execute a remittance, delay in remittance or incurred exchange losses because the confirmation prescribed in 2 above is not be obtained, or the change of remittance limits is not accepted after the examination process prescribed in 3 and 4 above.

Remittance limits are set for each customer at the time of application based on the Bank's prescribed examination.

Business Customer (Only available in Japanese)

Confirmation for Remittances

1 Conditions when confirmation before remittances is required

Confirmation is required when your requested remittance amount exceeds your current Remittance Volume Limits* or when deemed necessary by us (even if within your current limits).

*Remittance limits are set for each customer at the time of application based on the Bank's prescribed examination.

2 Confirmation method

Customers will be contacted after receipt of remittance funds that exceed predermined Remittance Volume Limits or if additional confirmation is deemed necessary by us.
A member of our staff will contact the customer to confirm that the remittance is not a transaction subject to restrictions including regulated countries such as North Korea and Iran, etc., and may request that customers submit documents confirming details such as the beneficiary information and/or the source of funds, etc.
We will not be able to accept overseas remittances without completion of this confirmation.

yCautionzAfter receiving a remittance request, we may contact customers by telephone before initiating the transaction in order to confirm details about the remittance and in some cases request that customers submit various additional documents confirming details such as the beneficiary information and/or the source of funds, etc.

If we are unable to complete the above confirmation by the remittance cut-off time, we may be unable to initiate the remittance on the day of the request. We may also reject remittances if we are unable to receive customerfs cooperation or if, as a result of our confirmation, we deem the remittance to be inappropriate.

Please access the below URL for more details regarding confirmation documents required for remittances.

https://www.shinseibank.com/english/goremit/individuals/proceduresinfo.html#mof

Individual Number (also called "My Number")

Customers using GoRemit overseas remittance service and who have not registered their Individual Number (My Number) will not be able to make overseas remittances after January 1st 2022 until registration of their Individual Number (My Number) is completed.

  • Individual Number Notification Documents", which will replace the "Individual Number Notification Card" from May 25, 2020,cannot be used for reporting the Individual Number (My Number).
  • Individual Number Notification cannot be used for providing the Individual Number (My number) if the information of the Card (i.e. name, address, etc.) has changed on or after May 25, 2020.

How to submit Individual Number (My Number)

We will be sending a "Request for Individual Number declaration (Notice pertaining to Individual Number)" (Corporate customers are "Corporate Number Notification") by postal mail to customers using GoRemit overseas remittance service and who have not registered their Individual Number (My Number).

Please enclose the prescribed identification documents stated in this guide and return it in the enclosed postage paid return envelope.

Please be aware that it may take time for registration, so please send it back at your earliest convenience.

If you have any questions, please contact Go Remit Customer Center 0120-227-503 (weekdays 9:00 - 17:00).

For detail regarding Individual Number (My Number)

For more information about the Individual Number ("My Number") system, please visit the following site.

Cabinet Secretariat Site (http://www.cao.go.jp/bangouseido/foreigners/english.html)

Foreign PEPs

In accordance with the 2016 amendment to the "Act on Prevention of Transfer of Criminal Proceeds", Individual applicants to GoRemit who are classified as "Foreign Politically Exposed Person (PEP)" are required to declare.

For corporate applicants, the same declaration must be made if the corporate's substantial controllers (Ixz) includes any foreign PEPs.

If applicable, please contact GoRemit customer service (0120-227-503) and follow the guidance on how to declare.

Additionally, foreign PEPs using the GoRemit service will be required to submit Identification Documentations in advance before each remittance.

An important public official of a foreign country (Foreign PEPs) is defined as the below from 1 to 3.

1A person in an important public position of a foreign country

(1)
A Head of Government.
(2)
A position corresponding to the Prime Minister, a Minister, a Vice Minister, or equivalent.
(3)
A position corresponding to the Chairperson of the House of Representatives, the Vice Chairperson of the House of Representatives, or the Chairperson of the House of Councillors, or the Vice Chairperson of the House of Councillors.
(4)
A position corresponding to a Supreme Court Judge or equivalent.
(5)
A position corresponding to an Ambassador, Special Envoy Ambassador, or Government Representative.
(6)
A military general or higher rank.
(7)
The Director of a Central Bank.
(8)
The Director of a corporation whose budget is approved by the Diet (i.e. a government-owned company or government agency).

2A person formerly in category "1"

3A family member of a person in category "1" or "2" above, i.e. the spouse (including the common-law partner), father, mother, children, siblings, or the father, mother, or children of the spouse. Please see the chart below.

A family member of a person in category

Leaving Japan

The GoRemit Shinsei Overseas Remittance Service is available only to customers currently residing in Japan.

If you plan to leave Japan, please complete all remittances before doing so.

If we receive a payment from a customer who we have learned to be no longer residing in Japan, we will not be able to initiate the transfer and the customer will be required to cancel the transaction by contacting the bank they sent funds from and request a "kumimodoshi" (cancellation), which may be difficult to do from overseas.

Additionally, remittances made by GoRemit must be made by the registered user, and originate from an account in the registered user's name. Please do not provide your GoRemit account details to any third party to send funds on your behalf, as we will not be able to accept the transfer.

To avoid this kind of issue, we recommend the following if you are planning to receive funds to your Japanese account after you leave Japan:

(1)
Consult with your bank regarding setting up a remittance directly from them in advance.
(2)
Ask the person planning to send you money to arrange to have it sent directly to your overseas account.
(3)
If you have a Japanese cash card that can be used overseas, withdraw the funds directly from your account.

If you are planning to leave Japan and have any concerns regarding making your final remittance, please call GoRemit Customer Service at 0120-227-503 (Weekdays 9:00am - 5:00pm).

Documents Required for Application (For Foreign Nationals)

Please check the following Documents Required for Application list (and confirmation points) and submit.

  • In addition to Identification documents, the Individual Number documents are required.
    • "Individual Number Notification Documents", which will replace the "Individual Number Notification Card" from May 25, 2020,cannot be used for reporting the Individual Number (My Number).
    • Individual Number Notification cannot be used for providing the Individual Number (My number) if the information of the Card (i.e. name, address, etc.) has changed on or after May 25, 2020.
  • Applicants must be 20 years of age or older and currently reside in Japan.
  • Corrections to your name cannot be accepted. If you make a mistake, please complete a new form.
  • The address provided on the application form must be the same as on your ID documents.
  • The copy of your ID document must be clear and legible.
  • Please provide photocopies on an A4 sheet of paper. Please do not cut to a smaller size.
  • Please note that we do not return account application forms or identification documents that have been submitted.

For Foreign Nationals

Please submit the following documents.

combination

1

A
  • Individual Number Documents
1
B
  • Residence Card(Copy) or Special Permanent Resident Certificate (Copy)
1

or

combination

2

A
  • Individual Number Documents
1
B
  • Japanese drivers license (copy) or driving career certificate (copy)
1

Confirmation points of each document

AIndividual Number Documents
  • "Individual Number Notification Documents", which will replace the "Individual Number Notification Card" from May 25, 2020, cannot be used for reporting the Individual Number (My Number).

[Individual Number Card] (Copy of both sides)

  • An [Individual Number Card] is a card with an ID photograph in which My Number (the Individual Number) is shown.
  • Please copy both sides. The front side (name, address, date of birth, gender must be shown) and reverse side (individual Number must be shown).
  • Please ensure the document is not expired.
  • If there is a correction (change address etc) , please update information at your local city/ward office.

[Official transcript of Resident Record (juminhyo no utsushi)] or [Certificate of Registered Items on Resident Record] (an original copy)

  • Please provide an original copy issued within the past 6 months (photocopies not acceptable).
  • Please provide all pages including those showing the date of issue and issuer's seal.
  • Name, Address, Date of Birth, Gender, Period of Stay and Individual Number must be shown.

[Individual Number Notification] (Copy)

  • If your address is shown on the reverse side, please provide this side as well.
    Individual Number Notification cannot be used for providing the Individual Number (My number) if the information of the Card (i.e. name, address, etc.) has changed on or after May 25, 2020.
BIdentification documents(with a photo)

[Residence Card] (Copy) or [Special Permanent Resident Certificate] (Copy)

  • Please ensure the number on the upper right of the front side is clear.
  • Please copy both sides.
  • Please do not black out your nationality.

[Japanese drivers license] (copy) or [driving career certificate] (copy)

  • Please ensure the seal on the lower right of the front side is clear.
  • If new information is shown on the reverse side, please ensure the correction seal is clear.
  • Please black out sensitive information (conditions of license etc.)
  • Please do not black out other information.
  • issued date must be more than 6 months ago. We may contact you to confirm your residency.

Samples of Required Documents

Samples of Required Documents