Revision to the Common Customer
Agreement on PowerFlex Transaction

The Common Customer Agreement on PowerFlex Transaction will revised as follows on Tuesday, September 15, 2020.

Effective date

September 15, 2020

Revisions (colored in red)

Common Customer Agreement on PowerFlex Transaction

Before change After change (on and after September 15, 2020)
Common Customer Agreement on PowerFlex Transaction

8. Change in Notified Matters; Reissuance of Cash Card
(1) If the Card, registered seal, or the Security Card is lost, or if there will be or has been any change in your name, address, telephone number, employer, registered seal/signature, occupation, period of stay or the expiry of the period of stay, purposes of transactions or other notified matter, please immediately notify the Bank thereof using the designated form by the Bank. If you change or forget your personal identification number or forget the Power Direct Password, please contact the call center, to which you will be connected via the telephone number designated by the Bank as "Shinsei Power Call" (hereinafter referred to as the "Bank Contact Center"). In such case, the Bank may confirm your identification by the method designated by the Bank and may request you to present a personal identification document of such type as designated by the Bank. The Bank shall not be liable for any damage incurred by you prior to the mentioned-above notification; provided, however, that requests for compensation or indemnification will be processed according to provisions separately set forth by the Bank when such requests are acknowledged to be permissible under such provisions.

Customer Agreement on Shinsei PowerDirect

8. Identity Confirmation
(4) If the PIN is to be changed or if you have forgotten the number, please contact your local branch or the Bank Contact Center. If you have forgotten your
PIN, the Bank will send you by mail a new PIN designated by the Bank.
Common Customer Agreement on PowerFlex Transaction

8. Change in Notified Matters; Reissuance of Cash Card
(1) If the Card, registered seal, or the Security Card is lost, or if there will be or has been any change in your name, address, telephone number, employer, registered seal/signature, occupation, period of stay or the expiry of the period of stay, purposes of transactions or other notified matter, please immediately notify the Bank thereof using the designated form by the Bank. If you change or forget have forgotten your personal identification number or forget the Power Direct Password, please contact the call center, to which you will be connected via the telephone number designated by the Bank as "Shinsei Power Call" (hereinafter referred to as the "Bank Contact Center") or notify the Bank by methods designated by the Bank. In such case, the Bank may confirm your identification by the a method designated by the Bank and may request you to present a personal identification document of such type as designated by the Bank. The Bank shall not be liable for any damage incurred by you prior to the mentioned-above notification; provided, however, that requests for compensation or indemnification will be processed according to provisions separately set forth by the Bank when such requests are acknowledged to be permissible under such provisions.

Customer Agreement on Shinsei PowerDirect

8. Identity Confirmation
(4) If the you change your PIN is to be changed or if you have forgotten the number, please contact your local branch or the Bank Contact Center or notify the Bank by methods designated by the Bank. If you have forgotten your PIN, the Bank will send you by mail a new PIN designated by the Bank.