Inquiries
FAQ Frequently Asked Questions Ask Questions by Chat Ask Questions by Email

Ask Questions by Chat

We can assist you with the following questions by Chat

  • How to open your account
  • Questions regarding change of address or personal details
  • Shinsei Step Up Program
  • About international transfers
  • About GAICA Flex Prepaid Card
  • ¦This service is only available for individual customers
  • ¦We will not be able to comply with requests for transactions/confirming or changing personal details /confirming customerfs account details.

Ask Questions by WebForm (Email)

Ask Questions by WebForm (Email)

Perfect choice for you!

  • For customers who would like to ask questions without calling
  • For customers who would like ask questions by email
  • For customers who would like their questions answered by email

Contact Us

Before contacting us, please read the FAQ.
Please keep you cash card and PIN code handy when you call.
For customer verification we will confirm your account number, 4-digit PIN code, and birth date (mmdd).

Opening an account

Toll-free 0120-456-8600120-456-860 [Everyday 8AM - 9PM]

Push *77 for English Speaking Operator

From overseas:  +81 3 5954-7530 
(Not toll-free)

PowerDirect password reset

Toll-free 0120-301-2310120-301-231 
[24hrs/365days]

Push *77 for English Speaking Operator

For PowerFlex account holder

Toll-free 0120-456-0220120-555-007 
[Everyday 8AM-9PM]

Report on Cash Card loss or Financial fraud[24hrs/365days]
Inquiries about internet Banking[24hrs/365days]

Power Call Manual

From the US and Canada: 1-866-744-67341-866-744-6734 
(Toll-free*)

From foreign countries other than the USA and Canada

From overseas:  +81 3 5954-7530 
(Not toll-free)

International wire transfer to a pre-registered account

Toll-free 0120-456-0620120-456-062 
[Weekdays 9AM - 3PM]

Push *77 for English Speaking Operator

PIN change

Toll-free 0120-456-2720120-456-272 
[24hrs/365days]

Push *77 for English Speaking Operator

Foreign currency buying and selling

Toll-free 0120-456-5070120-456-507 
[24hrs/365days]

Push *77 for English Speaking Operator

Home mortgages

Toll-free 0120-456-5150120-456-515 
[9AM - 5PM/365days]

* except bank holidays during year-end/new year (12/31 - 1/3)

Goremit Overseas Remittance Service

Toll-free 0120-227-5030120-227-503 
[Weekdays 9AM - 3PM]

  • * Phone charges may apply. For details, please contact your phone service provider. Global roaming charges may apply for international calls made form your Japanese mobile phone. If you are using a pulse tone telephone, please switch to touch tone by pressing the [tone] button or the star button after being connected. Can be accessed from mobile phones. There will be a call charge for overseas users.