SHINSEI BANK
Inquiries

Using the Procedure Request Form

The following requests are available with the Procedure Request Form

  • Reissue cash card, etc..
Procedure Request Form

Perfect choice for you!

  • For Customers who cannot call Shinsei PowerCall (contact center) or visit the branch
  • For Customers who would like to make requests without accessing Internet banking

Ask Questions by Chat

We can assist you with the following questions by Chat

  • How to open your account
  • Questions regarding change of address or personal details
  • Shinsei Step Up Program
  • About incoming international transfers
  • About GAICA Flex Prepaid Card
  • ※This service is only available for individual customers
  • ※We will not be able to comply with requests for transactions/confirming or changing personal details /confirming customer's account details.

Ask Questions by WebForm (Email)

Ask Questions by WebForm (Email)

Perfect choice for you!

  • For customers who would like to ask questions without calling
  • For customers who would like ask questions by email
  • For customers who would like their questions answered by email

Automated voice system

  • Click here for inquiries via Chat service (Weekdays 8: 30-17: 30)

Please keep you cash card and PIN code handy when you call.
For customer verification we will confirm your account number, 4-digit PIN code, and birth date (mmdd).

PowerDirect password reset

Toll-free 0120-301-2310120-301-231 
[24hrs/365days]

Push *77 for English Speaking Operator

PIN change

Toll-free 0120-456-2720120-456-272 
[24hrs/365days]

Push *77 for English Speaking Operator

Foreign currency buying and selling

Toll-free 0120-456-5070120-456-507 
[24hrs/365days]

Push *77 for English Speaking Operator

  • * Phone charges may apply. For details, please contact your phone service provider. Global roaming charges may apply for international calls made from your Japanese mobile phone. If you are using a pulse tone telephone, please switch to touch tone by pressing the [tone] button or the star button after being connected. Can be accessed from mobile phones. There will be a call charge for overseas users.

Some of our financial products are subject to risk, including possible loss of the principal amount invested. Before purchasing any of our financial products please ensure you carefully read and understand the relevant product description in Japanese. The product description provides details of the risks, fees, and charges etc. that each product entails.