Search from Frequently Asked Questions
Perfect choice for you!
- If you already know what you want to ask
- If you want to have your questions answered quickly
Frequently Asked Questions
Using the Procedure Request Form
The following requests are available with the Procedure Request Form
- Reissue cash card, etc..
- ※If your cash card is lost/stolen, please contact Chat service or Shinsei PowerCall to stop your cash card
Perfect choice for you!
- For Customers who cannot call Shinsei PowerCall (contact center) or visit the branch
- For Customers who would like to make requests without accessing Internet banking
Ask Questions by Chat
We can assist you with the following questions by Chat
- How to open your account
- Questions regarding change of address or personal details
- Shinsei Step Up Program
- About incoming international transfers
- About GAICA Flex Prepaid Card
- ※This service is only available for individual customers
- ※We will not be able to comply with requests for transactions/confirming or changing personal details /confirming customer's account details.
Ask Questions by WebForm (Email)
Perfect choice for you!
- For customers who would like to ask questions without calling
- For customers who would like ask questions by email
- For customers who would like their questions answered by email
Automated voice system
- Click here for inquiries via Chat service (Weekdays 8: 30-17: 30)
Please keep you cash card and PIN code handy when you call.
For customer verification we will confirm your account number, 4-digit PIN code, and birth date (mmdd).
PowerDirect password reset
Toll-free 0120-301-2310120-301-231
[24hrs/365days]
Push *77 for English Speaking Operator
PIN change
Toll-free 0120-456-2720120-456-272
[24hrs/365days]
Push *77 for English Speaking Operator
Foreign currency buying and selling
Toll-free 0120-456-5070120-456-507
[24hrs/365days]
Push *77 for English Speaking Operator
- * Phone charges may apply. For details, please contact your phone service provider. Global roaming charges may apply for international calls made from your Japanese mobile phone. If you are using a pulse tone telephone, please switch to touch tone by pressing the [tone] button or the star button after being connected. Can be accessed from mobile phones. There will be a call charge for overseas users.
Some of our financial products are subject to risk, including possible loss of the principal amount invested. Before purchasing any of our financial products please ensure you carefully read and understand the relevant product description in Japanese. The product description provides details of the risks, fees, and charges etc. that each product entails.