Yen Deposit
Foreign Currency Deposit
GAICA Flex Prepaid Card
Home Mortgage
Inquiries
Search from Frequently Asked Questions
Perfect choice for you!
- If you already know what you want to ask
- If you want to have your questions answered quickly
Frequently Asked Questions
- 【Service Suspension】 Which ATM services will be unavailable?
- 【Service Suspension】 Will the call center, Shinsei PowerCall, be available, say, IVR?
- 【Service Suspension】 Can I log into Shinsei PowerDirect to use online banking services?
- 【Service Suspension】 Can I apply for GAICA Flex prepaid card online via Shinsei PowerDirect?
- 【Service Suspension】 Can I load money onto my prepaid card, GAICA Flex, and unload money?
- 【Service Suspension】 Which ATM services will be unavailable?
- 【Service Suspension】 Will the call center, Shinsei PowerCall, be available, say, IVR?
- 【Service Suspension】 Can I log into Shinsei PowerDirect to use online banking services?
- 【Service Suspension】 Can I apply for GAICA Flex prepaid card online via Shinsei PowerDirect?
- 【Service Suspension】 Can I load money onto my prepaid card, GAICA Flex, and unload money?
Ask Questions by Chat
We can assist you with the following questions by Chat
- How to open your account
- Questions regarding change of address or personal details
- Shinsei Step Up Program
- About international transfers
- About GAICA Flex Prepaid Card
- ※This service is only available for individual customers
- ※We will not be able to comply with requests for transactions/confirming or changing personal details /confirming customer’s account details.
Ask Questions by WebForm (Email)
Perfect choice for you!
- For customers who would like to ask questions without calling
- For customers who would like ask questions by email
- For customers who would like their questions answered by email
Contact Us
Before contacting us, please read the FAQ.
Please keep you cash card and PIN code handy when you call.
For customer verification we will confirm your account number, 4-digit PIN code, and birth date (mmdd).
Opening an account
Toll-free 0120-456-8600120-456-860 [Everyday 8AM - 9PM]
Push *77 for English Speaking Operator
From overseas: +81 3 5954-7530
(Not toll-free)
PowerDirect password reset
Toll-free 0120-301-2310120-301-231
[24hrs/365days]
Push *77 for English Speaking Operator
For PowerFlex account holder
Toll-free 0120-456-0220120-555-007
[Everyday 8AM-9PM]
Report on Cash Card loss or Financial fraud[24hrs/365days]
Inquiries about internet Banking[24hrs/365days]
From the US and Canada: 1-866-744-67341-866-744-6734
(Toll-free*)
From foreign countries other than the USA and Canada
From overseas: +81 3 5954-7530
(Not toll-free)
International wire transfer to a pre-registered account
Toll-free 0120-456-0620120-456-062
[Weekdays 9AM - 3PM]
Push *77 for English Speaking Operator
PIN change
Toll-free 0120-456-2720120-456-272
[24hrs/365days]
Push *77 for English Speaking Operator
Foreign currency buying and selling
Toll-free 0120-456-5070120-456-507
[24hrs/365days]
Push *77 for English Speaking Operator
Home mortgages
Toll-free 0120-456-5150120-456-515
[9AM - 5PM/365days]
* except bank holidays during year-end/new year (12/31 - 1/3)
Goremit Overseas Remittance Service
Toll-free 0120-227-5030120-227-503
[Weekdays 9AM - 3PM]
- * Phone charges may apply. For details, please contact your phone service provider. Global roaming charges may apply for international calls made form your Japanese mobile phone. If you are using a pulse tone telephone, please switch to touch tone by pressing the [tone] button or the star button after being connected. Can be accessed from mobile phones. There will be a call charge for overseas users.
