Business Hours during Golden Week
Our business days/hours are shown below.
Some of our partners' ATMs are not available during Golden Week. Click here for details.
Shinsei Bank branch counters
All our branches will operate on weekdays. However, more customers tend to come to our branches during the Golden Week, which may result in processing delays in some circumstances. Click here for the details of our branch operation for preventing COVID-19 expansion.
Check Shinsei PowerDirect (internet banking) and WebForm as some services and transactions are available with them.
Shinsei PowerCall <dedicated to home mortgage> 0120-456-515 is available in the following hours: April 30th (Saturday) 9 a.m. - 5 p.m., May 2nd (Monday) and May 6th (Friday): 9 a.m. - 7 p.m., May 7th (Saturday) 9 a.m. - 5 p.m.. (Closed on April 29th, May 1st, May 3rd - 5th and May 8th)
Applications for home mortgage are accepted on the internet.
Shinsei PowerDirect (Internet Banking)
Shinsei PowerCall (Call center)
During Golden Week, Shinsei PowerCall will only respond to urgent inquiries on Sundays and public holidays in accordance with the official public holiday calendar. See below for details.
- Some services may not be available during system maintenance.
- Shinsei PowerCall: 8:30a.m. - 5:30 p.m., Weekdays and Saturdays
- 0120-456-022 (Main number)
- 0120-456-858 (for inquiries about internet banking)
Chat Service: 8:30 a.m. - 5:30 p.m., Weekdays
We also accept requests to change your domestic fund transfer limit exceeding 2 million yen for internet banking.
(Up to 10 million yen per day. Requires identification)
We offer multiple services are available online, avoiding the need to wait on the phone.
Check our FAQ for contact information before making an inquiry.
WebForm (email) : 24 hours
For general inquiries, please use our WebForm (email) service.
It may take several days to answer your inquiries during Golden Week.
We thank you in advance for your understanding.
GoRemit Overseas Remittance Services
The service is available for weekdays. A higher than usual number of transactions is expected after the Golden Week, which may result in processing delays in some circumstances. As a result, we advise customers to avoid making transactions around this period where possible.
Updated: April 28, 2022