Vs

Service and Maintenance information

INDEX

Internet Banking [Shinsei PowerDirect]

Maintenance period Unavailable service
2:00 a.m. - 6:00 a.m. Sunday July 21, 2019

Online banking services, i.e. All services available on Shinsei PowerDirect and all its related apps.

 Regular maintenance

Maintenance period Unavailable service
The 3rd Sunday of every month from 11:59 p.m. to 6:00 a.m. the next day

During maintenance, any transactions related to 'Investment Trust' through PowerDirect will be unavailable.

The last day of every month from 11:55 p.m. to 0:05 a.m. the next day
The 2nd Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day

Online banking services, i.e. All services available on Shinsei PowerDirect and all its related apps.

The last Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.

ATM

Maintenance period Unavailable service
3:00 a.m. - 4:00 a.m. Sunday July 21, 2019

During the maintenance, Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs / LAWSON ATMs / Enet ATMs / J-Debit Service

- Seven Bank ATMiShinsei Bank Lake and Smartcard loan Plus are also unavailable .)

- During the time zone, the following services are out of service.
View / MICS alliance ATM / PatSat ATM

1:00 a.m. - 6:00 a.m. Tuesday August 27, 2019

During the maintenance period, the following ATM's services may be temporarily unavailable.
Post Bank ATMs^Aeon ATMs^LANs ATMs^E-net ATMs^View ATMs^J-Debit Service^Direct Debit Entry via internet

- Seven Bank ATMs are available as usual.

1:00 a.m. - 6:00 a.m. Tuesday September 3, 2019
1:00 a.m. - 6:00 a.m. Friday September 6, 2019

 Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day

During the maintenance, Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs
LAWSON ATMs / Enet ATMs / J-Debit Service

- Seven Bank ATMiShinsei Bank Lake and Smartcard loan Plus are also unavailable .j
- During the time zone, the following services are out of service.
View / MICS alliance ATM / PatSat ATM

The last Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.

Call Center [Shinsei PowerCall]

Maintenance period Unavailable service on the automated voice system
2:00 a.m. - 6:00 a.m. Sunday July 21, 2019
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open,
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password

 Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open,
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password
The last Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.
  • Operator assistance will be available everyday from 8:00-21:00.

GAICA Flex prepaid card

Maintenance period Unavailable service on the automated voice system
2:00 a.m. - 6:00 a.m. Sunday July 21, 2019
  • Loading
  • Unloading money
  • Auto Reload
  • Monthly auto Reload

 Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from from 2:00 a.m. to 6:00 a.m. the next day
  • Loading
  • Unloading money
  • Auto Reload
  • Monthly auto Reload
The last Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.
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