Vs

Service and Maintenance information

INDEX

Internet Banking [Shinsei PowerDirect]

Maintenance period Unavailable service
0:30 a.m. - 7:00 a.m. Sunday January 26, 2020

Online banking services, i.e. All services available on Shinsei PowerDirect and all its related apps.

 Regular maintenance

Maintenance period Unavailable service
Every Monday to Friday 23:50 p.m. - 0:05 a.m.
Every Saturday and Sunday 23:50 p.m. - 5:00 a.m.
However, the following specific dates are as follows.
Sunday (if the next Monday is a national holiday or transfer holiday.) 23:50 p.m. - 6:00 a.m.
New Year holidays or GW 12/31-1/3A5/2-5/5iPj23:50 p.m. - 6:00 a.m.
  • Internet banking (New power direct (smartphone authentication compatible))
    -Account confirmation service for transfer

Transfers can be accepted, but not immediately, and will be handled during the day of the "transfer date" confirmed at the time of acceptance.

The 3rd Sunday of every month from 11:59 p.m. to 6:00 a.m. the next day

During maintenance, any transactions related to 'Investment Trust' through PowerDirect will be unavailable.

The last day of every month from 11:55 p.m. to 0:05 a.m. the next day
The 2nd Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day

Online banking services, i.e. All services available on Shinsei PowerDirect and all its related apps.

The last Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
Everyday from 2:00 a.m. to 5:59 a.m. During the system maintenance, any transactions related to 'Bond(Financial Instruments Intermediary Service)' through PowerDirect will be unavailable.
  • 1@ If 1/3 is Saturday or Sunday, it will be from 23:50 to 05:00 the next day, just like regular Saturday and Sunday
    @@@ If 5/2-5/5 is Saturday, it will be from 23:50 to 05:00 the next day as usual Saturday
  • The scheduled maintenance time(s) may vary slightly.

ATM

Maintenance period Unavailable service
2:00 a.m. - 6:00 a.m. Sunday January 26, 2020

During the maintenance, Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs
LAWSON ATMs / Enet ATMs / J-Debit Service / View / Nameback Service

- Seven Bank ATMiShinsei Bank Lake and Smartcard loan Plus are also unavailable .j
- During the time zone, the following services are out of service.
MICS alliance ATM / PatSat ATM

2:00 a.m. - 6:00 a.m. Monday February 3, 2020
3:00 a.m. - 4:00 a.m. Sunday February 16, 2020

During the maintenance, Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs
LAWSON ATMs / Enet ATMs / J-Debit Service

- Seven Bank ATMiShinsei Bank Lake and Smartcard loan Plus are also unavailable .j
- During the time zone, the following services are out of service.
View ATM / MICS alliance ATM / PatSat ATM / Nameback Service

 Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day

During the maintenance, Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs
LAWSON ATMs / Enet ATMs / J-Debit Service

- Seven Bank ATMiShinsei Bank Lake and Smartcard loan Plus are also unavailable .j
- During the time zone, the following services are out of service.
View / MICS alliance ATM / PatSat ATM

The last Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.

Call Center [Shinsei PowerCall]

Maintenance period Unavailable service
0:30 a.m. - 7:00 a.m. Sunday January 26, 2020
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open,
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password

 Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open,
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password
The last Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.
  • Operator assistance will be available everyday from 8:00-21:00.

GAICA Flex prepaid card

Maintenance period Unavailable service
0:30 a.m. - 7:00 a.m. Sunday January 26, 2020
  • Loading
  • Unloading money
  • Auto Reload
  • Monthly auto Reload

 Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
  • Loading
  • Unloading money
  • Auto Reload
  • Monthly auto Reload
The last Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.
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