Service and Maintenance information

INDEX

Internet Banking
ATM
Call Center
GAICA Flex prepaid card

Internet Banking [Shinsei PowerDirect]

■ Regular maintenance

Maintenance period	Unavailable service
Every Monday to Friday 23:50 p.m. - 0:05 a.m. Every Saturday and Sunday 23:50 p.m. - 5:00 a.m. However, the following specific dates are as follows. Sunday (if the next Monday is a national holiday or transfer holiday.) 23:50 p.m. - 6:00 a.m. New Year holidays or GW 12/31-1/3、5/2-5/5（※１）23:50 p.m. - 6:00 a.m.	Internet banking (New power direct (smartphone authentication compatible)) -Account confirmation service for transfer Transfers can be accepted, but not immediately, and will be handled during the day of the "transfer date" confirmed at the time of acceptance.
The 3rd Sunday of every month from 11:59 p.m. to 6:00 a.m. the next day	During maintenance, any transactions related to 'Investment Trust' through PowerDirect will be unavailable.
The last day of every month from 11:55 p.m. to 0:05 a.m. the next day
The 2nd Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day	Online banking services, i.e. All services available on Shinsei PowerDirect and all its related apps.
The last Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
Everyday from 2:00 a.m. to 5:59 a.m.	During the system maintenance, any transactions related to 'Bond(Financial Instruments Intermediary Service)' through PowerDirect will be unavailable.

1　 If 1/3 is Saturday or Sunday, it will be from 23:50 to 05:00 the next day, just like regular Saturday and Sunday
　　　 If 5/2-5/5 is Saturday, it will be from 23:50 to 05:00 the next day as usual Saturday
The scheduled maintenance time(s) may vary slightly.

ATM

■ Regular maintenance

Maintenance period	Unavailable service
The 2nd Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day	During the maintenance, Shinsei Bank cash cards are unavailable. Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs LAWSON ATMs / Enet ATMs / J-Debit Service - Seven Bank ATM（Shinsei Bank Lake and Smartcard loan Plus are also unavailable .） - During the time zone, the following services are out of service. View / MICS alliance ATM / PatSat ATM
The last Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day

Maintenance period

Unavailable service

The 2nd Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day

During the maintenance, Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs
LAWSON ATMs / Enet ATMs / J-Debit Service

- Seven Bank ATM（Shinsei Bank Lake and Smartcard loan Plus are also unavailable .）
- During the time zone, the following services are out of service.
View / MICS alliance ATM / PatSat ATM

The last Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day

The scheduled maintenance time(s) may vary slightly.

Call Center [Shinsei PowerCall]

■ Regular maintenance

Maintenance period	Unavailable service
The 2nd Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day	Pin change Yen Balance Inquiry, Time Deposit Open, Foreign currency Balance Inquiry, buying and selling, rate inquiry Reset PowerDirect Password
The last Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day

The scheduled maintenance time(s) may vary slightly.
Operator assistance will be available everyday from 8:00-21:00.

GAICA Flex prepaid card

■ Regular maintenance

Maintenance period	Unavailable service
The 2nd Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day	Loading Unloading money Auto Reload Monthly auto Reload
The last Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day	Loading Unloading money Auto Reload Monthly auto Reload

The scheduled maintenance time(s) may vary slightly.