新生銀行

Service and Maintenance information

INDEX

Internet Banking [Shinsei PowerDirect]

Maintenance period Unavailable service
8:00 a.m. Sunday November 24, 2019 - 8:00 a.m. Monday November 25, 2019

During maintenance, any transactions related to 'Investment Trust' through PowerDirect will be unavailable.

■ Regular maintenance

Maintenance period Unavailable service
The 3rd Sunday of every month from 11:59 p.m. to 6:00 a.m. the next day

During maintenance, any transactions related to 'Investment Trust' through PowerDirect will be unavailable.
The last day of every month from 11:55 p.m. to 0:05 a.m. the next day
The 2nd Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day

Online banking services, i.e. All services available on Shinsei PowerDirect and all its related apps.
The last Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day
Everyday from 2:00 a.m. to 5:59 a.m. During the system maintenance, any transactions related to 'Bond(Financial Instruments Intermediary Service)' through PowerDirect will be unavailable.
  • The scheduled maintenance time(s) may vary slightly.

ATM

Maintenance period Unavailable service
0:30 a.m. - 6:00 a.m. Sunday December 8, 2019

During the maintenance, Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs
LAWSON ATMs / Enet ATMs / J-Debit Service / View

- Seven Bank ATM（Shinsei Bank Lake and Smartcard loan Plus are also unavailable .）

- During the time zone, the following services are out of service.
MICS alliance ATM / PatSat ATM
2:00 a.m. - 6:00 a.m. Sunday December 22, 2019

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day

During the maintenance, Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs
LAWSON ATMs / Enet ATMs / J-Debit Service

- Seven Bank ATM（Shinsei Bank Lake and Smartcard loan Plus are also unavailable .）
- During the time zone, the following services are out of service.
View / MICS alliance ATM / PatSat ATM
The last Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.

Call Center [Shinsei PowerCall]

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open,
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password
The last Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.
  • Operator assistance will be available everyday from 8:00-21:00.

GAICA Flex prepaid card

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from from 2:00 a.m. to 6:00 a.m. the next day
  • Loading
  • Unloading money
  • Auto Reload
  • Monthly auto Reload
The last Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.
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