新生銀行

Service and Maintenance information

INDEX

Internet Banking [Shinsei PowerDirect]

Maintenance period Unavailable service
0:30 a.m. - 8:30 a.m. Saturday April 17, 2021

Online banking services, i.e. All services available on Shinsei PowerDirect and all its related apps.
0:30 a.m. - 6:00 a.m. Sunday April 18, 2021

■ Regular maintenance

Maintenance period Unavailable service
Every Monday to Friday 11:50 p.m. - 0:05 a.m.
Every Saturday and Sunday 11:50 p.m. - 5:00 a.m.
However, the following specific dates are as follows.
Sunday (if the next Monday is a national holiday or transfer holiday.) 11:50 p.m. - 6:00 a.m.
New Year holidays or GW 12/31-1/3、5/2-5/5（※１）11:50 p.m. - 6:00 a.m.
  • Internet banking (Shinsei PowerDirect)
    -Account confirmation service for transfer

Transfers can be accepted, but not immediately, and will be handled during the day of the "transfer date" confirmed at the time of acceptance.

The 3rd Sunday of every month from 11:59 p.m. to 6:00 a.m. the next day

During maintenance, any transactions related to 'Investment Trust' through PowerDirect will be unavailable.
The last day of every month from 11:55 p.m. to 0:05 a.m. the next day
The 2nd Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day

Online banking services, i.e. All services available on Shinsei PowerDirect and all its related apps.
The last Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
Everyday from 2:00 a.m. to 5:59 a.m. During the system maintenance, any transactions related to 'Bond(Financial Instruments Intermediary Service)' through PowerDirect will be unavailable.
  • 1　If 1/3 is Saturday or Sunday, it will be from 23:50 to 05:00 the next day, just like regular Saturday and Sunday
    　 If 5/2-5/5 is Saturday, it will be from 23:50 to 05:00 the next day as usual Saturday
  • The scheduled maintenance time(s) may vary slightly.

ATM

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day

During the maintenance, Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs
LAWSON ATMs / E-net ATMs / J-Debit Service

- Seven Bank ATM（Shinsei Bank Lake and Smartcard loan Plus are also unavailable .）
- During the time zone, the following services are out of service.
View / MICS alliance ATM / PatSat ATM
The last Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.

Call Center [Shinsei PowerCall]

Maintenance period Unavailable service
0:30 a.m. - 6:00 a.m. Sunday April 18, 2021
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open,
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open,
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password
The last Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.

GAICA Flex prepaid card

Maintenance period Unavailable service
0:30 a.m. - 6:00 a.m. Sunday April 18, 2021
  • Loading
  • Unloading money
  • Auto Reload
  • Monthly auto Reload

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
  • Loading
  • Unloading money
  • Auto Reload
  • Monthly auto Reload
The last Sunday of every month from 0:30 a.m. to 6:00 a.m. the next day
  • The scheduled maintenance time(s) may vary slightly.

GoRemit

Maintenance period Unavailable service
3:00 a.m. - 4:00 a.m. Monday April 26, 2021
  • GoRemit Online Remittance Service
  • The scheduled maintenance time(s) may vary slightly.
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