Service and Maintenance information

INDEX

Internet Banking
ATM
Call Center
GAICA Flex prepaid card

Internet Banking [Shinsei PowerDirect]

Maintenance period	Unavailable service
1:00 a.m. - 4:00 a.m. Sunday April 14. 2019	During maintenance, any transactions related to 'Investment Trust' through PowerDirect will be unavailable.

■ Regular maintenance

Maintenance period	Unavailable service
The 3rd Sunday of every month from 11:59 p.m. to 6:00 a.m. the next day	During maintenance, any transactions related to 'Investment Trust' through PowerDirect will be unavailable.
The last day of every month from 11:55 p.m. to 0:05 a.m. the next day
The 2nd Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day	Online banking services, i.e. All services available on Shinsei PowerDirect and all its related apps.
The last Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day

The scheduled maintenance time(s) may vary slightly.

ATM

■ Regular maintenance

Maintenance period	Unavailable service
The 2nd Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day	During the maintenance, Shinsei Bank cash cards are unavailable. Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs LAWSON ATMs / Enet ATMs / J-Debit Service - Seven Bank ATM（Shinsei Bank Lake and Smartcard loan Plus are also unavailable .） - During the time zone, the following services are out of service. View / MICS alliance ATM / PatSat ATM
The last Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day

Maintenance period

Unavailable service

The 2nd Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day

During the maintenance, Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs
LAWSON ATMs / Enet ATMs / J-Debit Service

- Seven Bank ATM（Shinsei Bank Lake and Smartcard loan Plus are also unavailable .）
- During the time zone, the following services are out of service.
View / MICS alliance ATM / PatSat ATM

The last Sunday of every month from 3:00 a.m. to 4:00 a.m. the next day

The scheduled maintenance time(s) may vary slightly.

Call Center [Shinsei PowerCall]

■ Regular maintenance

Maintenance period	Unavailable service
The 2nd Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day	Pin change Yen Balance Inquiry, Time Deposit Open, Foreign currency Balance Inquiry, buying and selling, rate inquiry Reset PowerDirect Password
The last Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day

The scheduled maintenance time(s) may vary slightly.
Operator assistance will be available everyday from 8:00-21:00.

GAICA Flex prepaid card

■ Regular maintenance

Maintenance period	Unavailable service
The 2nd Sunday of every month from from 2:00 a.m. to 6:00 a.m. the next day	Loading Unloading money Auto Reload Monthly auto Reload
The last Sunday of every month from 2:00 a.m. to 6:00 a.m. the next day	Loading Unloading money Auto Reload Monthly auto Reload

The scheduled maintenance time(s) may vary slightly.